Application Operations Manager

1. General
- Oversee the operational support and performance of core banking system applications, ensuring seamless service delivery.
- Lead a team to provide technical support, troubleshoot issues, and resolve complex application-related problems.
- Ensure high availability, reliability, and performance of critical banking applications to meet business objectives.
2. Application Management
- Manage the deployment, configuration, and maintenance of core banking system applications.
- Monitor application performance metrics, proactively address alerts, and implement solutions to optimize system efficiency.
- Collaborate with development, infrastructure, and vendor teams to resolve issues, implement upgrades, and drive continuous improvement.
3. Documentation
- Ensure comprehensive documentation of operational processes, incident reports, and resolution strategies.
- Maintain accurate records of application configurations, changes, and service level agreements (SLAs).
- Develop and update operational runbooks to support consistent application management practices.
4. Administrative
- Enforce adherence to the financial institution’s policies, procedures, and regulatory requirements.
- Manage operational budgets, vendor contracts, and resource allocation for application support activities.
5. Policy
- Ensure compliance with the financial institution’s IT policies, security standards, and industry regulations.
- Promote and enforce IT security best practices to maintain a secure and resilient application environment.
- Conduct regular audits to ensure alignment with internal and external compliance requirements.
6. Management Responsibilities
- Provide strategic leadership to the application operations team, fostering a culture of collaboration and accountability.
- Report regularly to senior IT management on application performance, incidents, and operational improvements.
- Drive initiatives to enhance the stability, scalability, and functionality of core banking applications in collaboration with cross-functional IT teams.

1. Experience:
- Minimum of 5-7 years in IT operations, with at least 2-3 years in a leadership or managerial role overseeing application support or operations, preferably in a financial institution.
- Proven experience managing core banking system applications or similar mission-critical systems, including deployment, maintenance, and performance optimization.
- Demonstrated success in leading cross-functional teams to resolve complex application issues and deliver operational improvements.
- Experience collaborating with development teams, vendors, and stakeholders to implement application upgrades, patches, and enhancements.
- Hands-on experience with incident management, root cause analysis, and ensuring compliance with SLAs in a high-availability environment.
- Familiarity with ITIL processes (e.g., Incident, Problem, and Change Management) or equivalent operational frameworks.
Prior experience managing budgets, vendor contracts, or operational resources in an IT context. 

2. Skill: 
- Technical Expertise: Strong understanding of core banking systems, application architecture, and IT infrastructure (e.g., databases, servers, cloud platforms).
- Leadership and Management: Ability to lead, mentor, and motivate a team of application support professionals, fostering collaboration and accountability.
- Problem-Solving: Advanced analytical skills to troubleshoot complex application issues and implement effective solutions under time-sensitive conditions.
- Performance Monitoring: Proficiency in using monitoring tools (e.g., Splunk, Dynatrace, or similar) to track application performance and proactively address issues.
- Communication: Excellent verbal and written communication skills to liaise with stakeholders, report to senior management, and document processes clearly.
- IT Security and Compliance: Knowledge of IT security practices and regulatory requirements (e.g., PCI-DSS, GDPR, or financial industry standards) to ensure a secure application environment.
- Project Management: Strong organizational skills to manage deployments, upgrades, and operational projects, with familiarity in tools like Jira, ServiceNow, or equivalent.
- Collaboration: Ability to work effectively with development, infrastructure, and business teams to align application operations with organizational goals.
- Documentation: Proficiency in creating and maintaining operational runbooks, incident reports, and configuration records.
- Adaptability: Ability to manage high-pressure situations, prioritize tasks, and adapt to evolving technologies and business needs.

• Working time: Permanent