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IT Infrastructure Engineer

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Tòa nhà SCETPA: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM

Posted date: 28-10-2024

  • Experience

    3 - 5 Years

  • Job level

    Team Leader / Supervisor

  • Salary

Job Description

  • Manage and monitor network systems (LAN, WAN, WIFI and INTERNET ...), connections with partners (VPN, MPLS, Direct Connect ...), server room, servers, CCTV system, contact Centre system, storage devices, security devices (Firewall, WAF ...) databases and infrastructure services;
  • Manage, allocate and revoke network resources, server and storage resources, install operating systems for servers;
  • Perform data backup and recovery, related configuration of network devices, security devices, servers, contact center, CCTV system, centralized storage devices, databases;
  • Establish and maintain Internet access policies, email policies, remote access policies, firewall policies, password policies, application access policies etc.;
  • Coordinate management/control/operation of security systems, security monitoring.
  • Handle/Coordinate handling of situations, incidents, and problems arising related to the IT systems.
  • Maintain the continuous operation of IT systems and services:

- Implement the process of handling IT incidents; focal point to organize and coordinate the handling of arising incidents.

- Manage, analyze and evaluate incidents; make remediation plans or remediation instructions;

- Coordinate the transformation of system, application and service according to disaster recovery plan; coordinate the implementation of periodical disaster recovery plan drills.

  • Build and manage tools for system monitor and system optimization;
  • Coordinate monitoring and warning of cybersecurity incidents and information security incidents affecting internal/outsourced information systems.
  • Receive and handle service support requests related to infrastructure, network systems, servers, contact centre systems and maintain the stability of provided services:

- Create and authorize access accounts for users on IT infrastructure according to Matrix Role: Service accounts, privileged administration accounts, etc;

- Coordinate implementation of communication activities and announcements about IT's technology services.

- Forward, coordinate and push the processing of requests assigned to other departments from the Servicedesk management system or email.

Job Requirement

  • Qualifications:

- College/University degree in Information Technology.

- Certifications: CCNP, CCSP.

- Certifications or proven ability to manage Windows Server and Linux systems.

- Demonstrable experience in managing Domain and email servers.

  • Experience:

- Experience in deploying, maintaining, and upgrading infrastructure (servers/networks/firewalls).

- Experience in troubleshooting infrastructure issues and providing technical support.

- Experience in developing and implementing IT infrastructure policies and procedures. Preference for candidates with experience in Call center/Contact center systems.

  • Knowledge:

- Understanding of system architecture and networks/firewalls.

- Knowledge of virtualization technology and hybrid environments.

- In-depth knowledge of enterprise security solutions.

- Familiarity with information security processes and standards.

More Information

  • Degree: College
  • Age: Unlimited
  • Working time: Permanent
  • Working time: 8 AM - 5 PM, Monday – Friday & Bi-weekly Saturday
  • Colleagues: - Activities: Birthday party, Employee engagement activities.
  • Benefit:

    - Promotion opportunities every year.
    - Periodical Bonus: twice/year
    - 13th Salary; Salary increase: once/year.
    - Insurances followed Vietnamese Labor Law.
    - Bonuses, gifts for all Holidays.

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CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Gia nhập thị trường Việt Nam vào năm 2014 với trụ sở chính ở Hà Nội, transcosmos (TCV) đã góp phần nâng tầm cho thị trường BPO Việt Nam. Với sự phát triển ổn định và chất lượng được đảm bảo từ việc kế thừa các quy chuẩn từ tập đoàn Nhật Bản, chúng tôi đã trở thành sự lựa chọn của hàng trăm khách hàng tại Việt Nam và đa quốc gia cho các lĩnh vực: Contact Center, Digital Marketing, Engineering Transformation. Bước vào năm thứ 10, TCV đã có khoảng 2,800 nhân sự làm việc tại Hà Nội và thành phố Hồ Chí Minh.

Chúng tôi hiểu rằng "Nhân sự phù hợp" là tài sản quý giá nhất của các công ty BPO. Tại TCV, chúng tôi đang kiến tạo văn hóa tổ chức mà ở đó, nhân viên là yếu tố trung tâm, và chúng ta cùng nhau mang lại trải nghiệm tốt hơn cho nhân viên là mục tiêu được đặt lên hàng đầu.

Tòa nhà SCETPA: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM

https://transcosmosvietnam.talent.vn/

Company size: 1.000-4.999

Contact person: Talent Acquisition Team

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