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IT Infrastructure Engineer

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Tòa nhà SCETPA: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM

Posted date: 28-10-2024

  • Experience

    2 - 5 Years

  • Job level

    Team Leader / Supervisor

  • Salary

Job Description

  • Management of site/accounts SLA, SLO with IT stakeholders, and business operations.
  • Deliver efficiencies by contributing to Global Projects including automation by tracking & completing site-specific actions/projects on time.
  • Onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements & capturing new client requirements to work with the solutions teams & get it implemented & manage client visits
  • Coordinate with the FM team for site-specific requirements related to data center
  • Hands-on handling of IT Ticket resolutions on ITIL-based framework, maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards & ensuring 100% contract compliance.
  • Troubleshooting and resolving technical problems as they arise, either independently or in collaboration with other IT professionals & communicating real-time updates to the related team.
  • Designing and deploying enterprise-level hardware and software systems that support the organization’s operations.
  • Monitoring and maintaining IT infrastructure systems to ensure they remain operational and secure.
  • Developing disaster recovery plans and procedures in conjunction with other IT professionals.
  • Keeping abreast of technological advancements and emerging trends in hardware, software, and systems management to inform decision-making about IT infrastructure.
  • Ensure patch deployment on servers, firewalls, network devices, and compliance management are up to date.
  • Creating and maintaining documentation related to the company’s technology systems. This includes things like system configurations, policies and procedures, and troubleshooting guides.
  • Achieving and Maintaining high IT VOC scores.
  • Identify & report possible/potential exposures that may lead to fraud/non- compliance. Ensure 100% compliance to IT & business processes & org policies.

Job Requirement

  • College/University degree in Information Technology.
  • 2 - 5 Years of relevant experience in an Enterprise IT Environment.
  • Certifications: CCNP, VMware Certified Professional (VCP), MCSE, MCA Azure Administrator, MCE Microsoft 365 Enterprise Administrator.
  • Excellent Proven skills in Customer & Client Management, Problem Management, Incident Management, Change Management, RCA & Ticket Analysis.
  • Hands-on experience in Site IT Operations, IT Service Delivery & Shift Management.
  • Hands-on experience on:

Server operating systems such as Windows, and Linux.

 Virtualization technologies (VMware, Hyper-V)

Storage area networks and storage management systems

Networking hardware and software such as switches, routers, firewalls, and VPNs

Data backup and recovery software

Remote administration software

 Scripting languages such as Bash, and PowerShell

  • Willing to work in night shifts, a 24/7 environment.

More Information

  • Degree: College
  • Age: Unlimited
  • Working time: Permanent
  • Working time: 8 AM - 5 PM, Monday – Friday & Bi-weekly Saturday
  • Colleagues: - Activities: Birthday party, Employee engagement activities.
  • Benefit:

    - Promotion opportunities every year.
    - Periodical Bonus: twice/year
    - 13th Salary; Salary increase: once/year.
    - Insurances followed Vietnamese Labor Law.
    - Bonuses, gifts for all Holidays.

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CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Gia nhập thị trường Việt Nam vào năm 2014 với trụ sở chính ở Hà Nội, transcosmos (TCV) đã góp phần nâng tầm cho thị trường BPO Việt Nam. Với sự phát triển ổn định và chất lượng được đảm bảo từ việc kế thừa các quy chuẩn từ tập đoàn Nhật Bản, chúng tôi đã trở thành sự lựa chọn của hàng trăm khách hàng tại Việt Nam và đa quốc gia cho các lĩnh vực: Contact Center, Digital Marketing, Engineering Transformation. Bước vào năm thứ 10, TCV đã có khoảng 2,800 nhân sự làm việc tại Hà Nội và thành phố Hồ Chí Minh.

Chúng tôi hiểu rằng "Nhân sự phù hợp" là tài sản quý giá nhất của các công ty BPO. Tại TCV, chúng tôi đang kiến tạo văn hóa tổ chức mà ở đó, nhân viên là yếu tố trung tâm, và chúng ta cùng nhau mang lại trải nghiệm tốt hơn cho nhân viên là mục tiêu được đặt lên hàng đầu.

Tòa nhà SCETPA: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM

https://transcosmosvietnam.talent.vn/

Company size: 1.000-4.999

Contact person: Talent Acquisition Team

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