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IT Service Desk

Công Ty Tài Chính Mirae Asset (Việt Nam)

91 Pasteur, Phường Bến Nghé, Quận 1, Tp. Hồ Chí Minh

Posted date: 03-04-2024

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  • Experience

    1 - 2 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

    Competitive

Job Description

  • Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving complex technical problems, utilizing advanced resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are ly escalated as per protocol.
  • To act as a single point of contact for all user incidents, requests and general communication.
  • To restore ‘normal service operation’ as quickly as possible in the case of disruption
  • To improve user awareness of IT issues and to promote appropriate use of IT services and resources.
  • Manage user communication and escalating incidents and requests using defined procedures.
  • Resolving requests required synthesizing information from teams/ units

Job Requirement

  • Experience in IT Support for specialized finance is a plus
  • At least 01 year of experience working on system related to processing/supporting IT requirements
  • Have knowledge of SQL/MySQL/PostgreSQL language,... (select, update, insert, delete,...) Knowing how to use SQL is a plus.
  • Experience using ticket recording systems is an advantage.
  • Work in shifts and be prepared to work overtime when projects are deployed as needed by the company.
  • Be willing support team members/ related departments following assigned scope of work
  • Soft skills related to customer service are necessary for minimum requirements
  • Communication with calm, effectively, out-going, sense of humor, friendly and open-minded
  • Be able to work under high pressure.
  • High sense of responsibility in confidential matter
  • Good at computer skills (Word, Excel, Power point...)

More Information

  • Working time: Permanent

You should be skill

IT Service Desk Help Desk IT Officer IT service information technology IT Staff SQL

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Công Ty Tài Chính Mirae Asset (Việt Nam)

Mirae Asset Financial Group remains at the forefront of world’s financial market, and our business has now expanded to include Mirae Asset Investments, Mirae Asset MAPS Investments, Mirae Asset Securities, Mirae Asset Life Insurance, and Mirae Asset Capital & Venture. In Vietnam, Mirae Asset Finance Company (Vietnam) Limited has been successfully set up in November 2011. Our philosophy is building on principles and respecting ability of each individual.

91 Pasteur, Phường Bến Nghé, Quận 1, Tp. Hồ Chí Minh

https://tuyendung.mafc.vn/

Company size: 500 - 1.000

Contact person: Phạm Nguyễn Hòa Giang

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