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IT Support (L1)

Teamwork Vietnam Ltd

Lầu 3, Tòa nhà Anna, công viên phần mềm quang trung, quận 12, HCM

Posted date: 08-04-2025

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  • Job level

    Entry Level

  • Salary

Job Description

Working in an international context, you will be our first level of support. Your usual tasks will be as follows :

  • rigorous monitoring of ITSM tools
  • tickets analysis, performing actions when the incident / request belongs to the L1's technical scope
  • be an actor of the support efficiency : carefully follow-up the unresolved or unassigned tickets, respect the SLAs, escalate when necessary
  • execution of daily controls by following procedures
  • execution of various L1 tasks by following procedures
  • answering phone calls
  • activity reporting
  • relay with the next team (international context)
  • contribution to the continuous improvement

You will have the chance to work with many tools widespread on the market such as Microsoft 365, Service-Now, Jira, SAP, Amazon WorkSpaces, Datadog, Veeam, ESET, ...

This position is perfect for joining the Teamwork group, familiarizing yourself with the different technical teams and finding your own career path within our workforce.

The job is open to both males and females.

Job Requirement

  • Bachelor's or equivalent level in Computer Science
  • English (TOEIC 650 or higher)
  • Experience in user support (Help Desk) or customer support is a big plus
  • Dynamic, fast learner, reliable and proactive
  • Optional : French speaking

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Working time: Permanent

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Teamwork Vietnam Ltd

Company: We are a Swiss consulting company specialized in ERP SAP and are established in Ho Chi Minh since 2007.

Our subsidiaries are based in different countries (Switzerland, France, US, Singapore and Vietnam) and we are the leader in this area for Switzerland Romand and a partment of SAP, and we continuously offer new challenging positions in SAP area with a future perspective for long term.

Tasks: The candidate will involve in an international environment with consultants abroad.

Lầu 3, Tòa nhà Anna, công viên phần mềm quang trung, quận 12, HCM

Company size: 25-90

Contact person: HR Department

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