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IT Technical Coordinator L1 French speaking

Teamwork Vietnam Ltd

Lầu 3, Tòa nhà Anna, công viên phần mềm quang trung, quận 12, HCM

Posted date: 16-10-2024

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  • Job level

    Experienced (Non - Manager)

  • Salary

    Competitive

Job Description

Working in an international context, the IT Technical Coordinator collaborates closely with all the technical teams and performs various actions as part of the Maintenance in Operational Condition.

His / her usual tasks are :

  • Monitoring (ITSM tools, monitoring platforms, shared mailboxes)
  • Ticket analysis + handling when in scope of L1 team
  • Ticket processing + escalation when necessary
  • Answering phone calls in English
  • Performing daily checks
  • Sending of reports and digital communication

He / she will have access to many tools widespread on the market : Service-Now, SAP, Datadog, Veeam, ESET, ...
There are many possibilities of evolution perspectives.

Job Requirement

  • Bachelor's or equivalent level in Computer Science
  • English (TOEIC 700 or higher), French speaking is a plus
  • Working experience in user support (Help Desk) or customer support
  • Good logical thinking, fast learner, reliable and proactive

More Information

  • Degree: Bachelor
  • Age: 21 - 30
  • Working time: Permanent

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Teamwork Vietnam Ltd

Company: We are a Swiss consulting company specialized in ERP SAP and are established in Ho Chi Minh since 2007.

Our subsidiaries are based in different countries (Switzerland, France, US, Singapore and Vietnam) and we are the leader in this area for Switzerland Romand and a partment of SAP, and we continuously offer new challenging positions in SAP area with a future perspective for long term.

Tasks: The candidate will involve in an international environment with consultants abroad.

Lầu 3, Tòa nhà Anna, công viên phần mềm quang trung, quận 12, HCM

Company size: 25-90

Contact person: HR Dept

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