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Project Manager

Công ty Easia Travel

33B Phạm Ngũ Lão, Hoàn Kiếm, Hà Nội

Posted date: 24-10-2024

  • Experience

    5 - 10 Years

  • Job level

    Manager

  • Salary

    Competitive

Job Description

Key Responsibilities:

Project Management & Coordination:

  • Lead the Project, ensuring clear communication between all stakeholders, including sales, technical support, production, and training teams.
  • Coordinate with the Technical Coordinator to address technical bugs and new feature requests, ensuring issues are correctly tracked and resolved.
  • Oversee the work of production and sales teams to update and maintain the experience library of new platform.
  • Monitor the integration between different platform of Easia travel.

Technical Follow-Up:

  • Evaluate and identify whether technical issues reported by sales teams are user errors, real bugs, or missing features.
  • Design and manage the process for reporting bugs and feature requests
  • Work closely with the Easia Technical Coordinator and project team to ensure timely resolution of technical issues.

Production & Content Management:

  • Collaborate with Production Leader to monitor and update the production content across all destinations.
  • Oversee the tracking and implementation of New Experience Requests and Experience Modifications
  • Ensure consistency of content across destinations

Client Onboarding & Support:

  • Develop and implement a clear Client Onboarding Procedure, including a Client Onboarding Request Form and detailed workflow
  • Prepare checklists for sales teams to ensure all necessary steps are completed before onboarding new clients.
  • Create and send template emails to announce the onboarding and activation of new client accounts.
  • Maintain client relationships by ensuring ongoing support and regular communication for training and feedback.

Training & Communication:

  • Ensure that internal teams (sales, production, reservation, contracting, project Team) and external stakeholders (hotels, suppliers) receive proper training on the new platform.
  • Collect feedback from internal and external users to continuously improve the platform's performance and user experience.
  • Consulting and validate guideline for internal process relate to new platform.

Reporting & Documentation:

  • Ensure that all technical and production activities align with the overall business objectives and timeline.
  • Monthly meeting with Country Directors and General director.
  • Monthly update of the department report to Country Directors.

Manage the project team

  • Manage project team in Vietnam

+ Weekly meeting with Team.

+ Review the workload of Vietnam team

+ Assign tasks to Vietnam team

+ Evaluate staff performance of the each member in Vietnam Team

  • Supervise the project Team in other Destination (Thailand, Laos, Cambodia)

Job Requirement

Key Skills:

  • Strong project management skills, preferably with experience in software implementation or technical products.
  • Excellent communication and coordination abilities across multiple teams and stakeholders.
  • Experience with project management tools.
  • Strong understanding of travel industry operations, especially in tour and product management.
  • Problem-solving skills and a proactive approach to technical issues.

Qualifications:

  • Bachelor’s degree in Project Management, IT or a related field.
  • Experience in project management within the travel industry or software development.

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Working time: Permanent

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Công ty Easia Travel

Công ty Easia Travel: 33B Pham Ngu Lao, Hoan Kiem, Ha Noi

33B Phạm Ngũ Lão, Hoàn Kiếm, Hà Nội

Company size: 100-499

Contact person: Tố Uyên

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