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(Senior) IOT Device Support Engineer

CÔNG TY TNHH CARTRACK VIETNAM

Tầng 6, TF Building, 408 Điện Biên Phủ, Phường 11, Quận 10, TP Hồ Chí Minh, TP Hồ Chí Minh

Posted date: 31-10-2024

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  • Experience

    3 - 7 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

    Competitive

Job Description

Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a (Senior) IOT Technical Support Engineer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities:

  • Technical Support: Provide front-line technical support for IoT-enabled telematics devices, including initial diagnostics, troubleshooting, and resolution of hardware and software issues.
  • Remote and Onsite Assistance: Offer support both remotely (via phone, email, or chat) and onsite as needed to assist customers in setting up, operating, and troubleshooting Cartrack devices.
  • Device Configuration and Setup: Guide customers through device setup, network configuration, and ensure correct functionality of sensors and tracking devices.
  • Issue Escalation: Identify issues that require escalation and collaborate with engineering or development teams for complex problem resolution.
  • Documentation: Maintain clear and accurate records of issues, resolutions, and procedures to enhance the knowledge base for future troubleshooting.
  • Quality Assurance: Perform testing on new devices and updates, providing feedback on performance and functionality to ensure quality standards.

Job Requirement

Skills & Qualifications

  • Technical Background: Diploma or Bachelors degree in Electrical/Electronics, Mechatronics, IT, or a related field.
  • Experience in technical support and troubleshooting, ideally with IoT, telematics, or electronic devices
  • Knowledge of IoT Protocols: Familiarity with CANbus, RS-232, LTE, GPS, and troubleshooting IoT connections is a plus
  • Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
  • Ability to communicate complex technical information in an understandable way to non-technical users.
  • English communication is a must
  • IOT/Embedded/Electronics Engineer willing to do technical support scope are welcomed to apply

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Working time: Permanent

You should be skill

senior iot device support engineer Internet of Things IoT Electronics Engineer SaaS canbus Technical Support Engineer Technical Support Specialist

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CÔNG TY TNHH CARTRACK VIETNAM

CÔNG TY TNHH CARTRACK VIETNAM
Tầng 6, TF Building, 408 Điện Biên Phủ, Phường 11, Quận 10, TP Hồ Chí Minh, TP Hồ Chí Minh

Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.

Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.

Tầng 6, TF Building, 408 Điện Biên Phủ, Phường 11, Quận 10, TP Hồ Chí Minh, TP Hồ Chí Minh

https://www.linkedin.com/company/cartrack

Company size: 1.000-4.999

Contact person: Mr. Vinh

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