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Technical Support Executive

CÔNG TY CỔ PHẦN GREMSY

152 - 154 Đường số 2, KĐT Vạn Phúc, P. Hiệp Bình Phước, Thủ Đức

Posted date: 18-12-2024

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  • Experience

    1 - 2 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

Job Description

  • Customer care - Taking cases supporting customers' product support issues, pre-sales and after-sales support.
  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
  • Monitor and report product quality in the market via the support channel
  • Present a positive, effective, and flexible contribution to achieving team targets and objectives
  • Collaborate with other team members to provide high-quality support
  • Ensure constant self-development using day-to-day work, web-based training, and other available resources

Job Requirement

  • Bachelor’s degree or any equivalent technical certifications (Mechatronic is preferable);
  • Good command of English (communication, writing);
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing;
  • Experience in customer support is a plus.

More Information

  • Degree: Bachelor
  • Age: 22 - 29
  • Working time: Permanent

You should be skill

Technical Support Executive Consultant Nhân viên tư vấn Chuyên viên tư vấn Tư vấn viên Counsellor Senior Consultant

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CÔNG TY CỔ PHẦN GREMSY

Gremsy was established on April 13th, 2011, by Vietnamese engineers filled with passion, creativity, and an intense desire to create mechatronics products to meet increasing demand in the film industry, especially in Aerial Video-Photography.

In the early days of development in 2011, Gremsy entered the market as an Aerial Video-Photography Services professional provider.

Realizing the market potential and the increasing usage of gimbal products in many different applications from cinematic to industrial uses, Gremsy started focusing on R&D activities, then released the first gimbal - H10 in 2013 and a wide range of gimbal products after that including Gremsy H14, H3, H6, H7, H16.

From 2013 to date, Gremsy has continuously been developing and expanding the market by launching a series of high-grade quality products like Gremsy T3, Gremsy S1, Pixy F, and Pixy U to meet the rigorous demands of gimbals in commercial sectors.

Through nearly a decade since its establishment, Gremsy has become one of the leading brands of aerial camera gimbals for numerous industrial applications, including surveying & mapping, energy & utilities, solar panel inspection, construction, agriculture, and so on.

2841 Phạm Thế Hiển, Phường 7, Quận 8, Thành phố Hồ Chí Minh, Việt Nam

https://gremsy.com/

Company size: 100-499

Contact person: HR

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