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Voice Engineer in Ho Chi Minh Office

Trends & Technologies, Inc. Vietnam Co. Limited

153 Ung Van Khiem, Ward 25, Binh Thanh District, HCM City

Posted date: 10-09-2024

  • Experience

    1 - 2 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

    Competitive

Job Description

Essential Functions/ Responsibilities

Operations and Maintenance Services

- Provide technical assistance and support via phone, email , remote or onsite

- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.

- Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same

- Perform preventive maintenance of telephony systems.

- Research and providing PBX solutions

Implementing Enterprise Unified Communications.

Coordinating and working with vendors, carriers on VOIP infrastructure and trunk services.

Produce and maintain all necessary technical documentation.

Job Requirement

1. JOB REQUIREMENT

Minimum ITE / Diploma in IT, Unified Communications or other related Engineering Field

At least 1 year of experience working in a helpdesk or technical support environment

Must be able to demonstrate a customer first approach to support

Positive, committed, customer-oriented and independent

Excellent communications and interpersonal skills

Highly organised and able to work on own initiative to complete the range of tasks required

Flexible and willing to work outside core business hours as required

Fresh entry level is welcome to apply as training will be provided

2. MORE INFORMATION:

Probationary period: 2 months with fully-paid salary

Age: Unlimited

Working time:  Mondays - Fridays (7:45AM - 4:45PM ) & Saturdays (8:30AM- 12:00PM)

Benefit:

* Salary: Negotiation, bonus and salary review once per year (depends on Company business and staff working performance).

* 12 days fully-paid  annual leave per year.

* Social and health insurance

* Holidays: 12 paid leave/year

More Information

  • Degree: College
  • Age: 25 - 35
  • Gender: Male
  • Working time: Permanent

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Trends & Technologies, Inc. Vietnam Co., Ltd

Trends & Technologies, Inc. (TTI), is a leading Solutions Provider for Information and Communication Technology (ICT) in the Philippines and had established a new operation in Viet Nam. The company provides Systems Integration solution of Voice, Data, Video, Customer Care, and Security to different market sector. Trends & Technologies Inc. Viet Nam Co Ltd., (TTIV) is a 100% Foreign-Owned Company that operated since 2007 . Initially a Ha Noi representative office was established then another main branch in Ho Chi Minh City, Da Nang is the next branch TTIV plan to open by 2009. We are expanding the market to Cambodia and other countries in the same area. In plan expanding the operations, we are looking for qualified candidates with right attributes and drive to be successful with us. For more information about the Company, please go to www.trends.com.vn

153 Ung Văn Khiêm, Phường 25, quận Bình Thạnh, Thành Phố Hồ Chí Minh

www.trends.com.vn

Company size: 50-100

Contact person: HR Dept

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