[ALDO] Digital Tech Support Executive

Main Purpose:

The Digital Tech Support role provides technical assistance and support to end-users experiencing digital-related (Website and omnichannel Platform) issues or challenges.

Key Accountabilities:

1. Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):

* Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
* Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
* Monitor and build maintenance tools for the Digital Platform to operate stably

2.User Support: Provide timely and effective support to end-users via various channels (phone, email, chat, or in-person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes.

3. Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.

4. Collaboration: Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.

5. Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.

6. Other related tasks by the Line Manager

Education:

• A bachelor's degree in computer science, information technology, or a related field is preferred

Experience:

• 2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
• Proven experience in providing technical support or help desk services.
• Tech savvy, eager to learn, set up, and configure systems and platforms.
• Having knowledge about and/or experience in various CMS and CRM platforms is preferred
• Experience in coding, basic HTML, and CSS  is a plus

Work related skills

• Experience in retail is highly desirable but optional.
• A team player and an independent worker
• Strong strategic thinking with agility and a growth mindset.
• Ability to communicate with non-technical/ technical peers.

• Bằng cấp: Đại học
• Độ tuổi: Không giới hạn tuổi
• Hình thức: Nhân viên chính thức