Application Manager – ERP & Data Systems

I. Key responsibilities:

a. System Operations & Maintenance

• Oversee daily operations of ERP and related systems (WMS, DMS, HRM, e-Invoice, e-Office etc.).
• Monitor system performance, uptime, and logs; coordinate with IT for incident response and preventive maintenance.
• Manage release planning, version updates, and system patches.

b. Data Governance & Security

• Manage user access control, data permissions, and role-based security within ERP and connected systems (IAM).
• Work with IT Security to perform vulnerability assessments and patch follow-up.

c. Automation Workflow and integration

• Creativity to develop automation solutions for software, machines, and processes
• Using common Automation tools: N8N, UI Path,...

d. Departmental Support & Training

• Act as the primary support contact for business users in Sales, Purchasing, Inventory, Accounting, Production, etc.
• Guide departments in proper system usage, master data management, and process compliance.
• Prepare SOPs, training manuals, and change logs; organize refresher training sessions.
• Gather improvement requests and prioritize system enhancement backlogs with PM/Dev team.
• Training stakeholders on how to troubleshoot systems.

e. Documentation & Continuous Improvement

• Maintain system configuration, integration mapping, and master data.
• Suggest optimization for workflows, automation, or data validation rules to enhance operational efficiency.

II. Requirements:

a. Technical Skills (Must-have)

• Strong understanding of at least one core business process: Sales / Inventory / Purchasing / Production / Accounting.
• Solid knowledge of ERP data structures (master data vs. transaction data).
• Good SQL skills for data extraction, validation, and reporting.
• Experience working with dashboards or BI tools (Power BI / Looker Studio / Metabase).
• Good understanding of data mapping and governance (codes, units, currencies, UOM, data cleaning).
• Experience implementing or operating at least one ERP system (MISA / Odoo / SAP B1 / Oracle NetSuite / Dynamics, etc.).
• Coordinate with IT Security to align system operations with corporate cybersecurity frameworks (ISO 27001, NIST, or internal policies).

b. Nice-to-have

• Basic ETL knowledge (Airbyte / Fivetran / Python scripts).
• Monitor and resolve data discrepancies between systems (ERP vs WMS, DMS, HRM, e-Invoice, e-Office etc.).
• Experience integrating ERP systems with third-party platforms; familiarity with Oracle Netsuite is a plus.
• Familiar with data modeling concepts (Star Schema, dimension/fact tables).
• Understanding of data pipelines, staging, and data ware house.

III. Experience:

• 3 – 5 years of experience as ERP Specialist / ERP Consultant / ERP Business Analyst / Operations Data Analyst / Business Systems Analyst.
• Prefer candidates with experience in multi-system environments (ERP ↔ CRM ↔ WMS ↔ App).
• Proven cases of data optimization, reconciliation issue fixing, or master data improvement.

IV. Soft Skills:

• Strong system thinking and process logic.
• Detail-oriented and data-conscious — understand the meaning behind numbers, not just extraction.
• Good communication and teamwork with both technical and operational teams.
• Strong analytical mindset and problem-solving skills