The Senior IT Infrastructure Operations Engineer owns and operates the company’s core enterprise infrastructure across factory, regional, and global environments.
This role is the single infrastructure owner for:
- Vietnam factory datacenter and MES systems
- Global license servers (Singapore & Philippines)
- Enterprise servers, networks, virtualization, and backup platforms
- AI infrastructure located in Dallas
The position supports 24×7 factory operations and works under a Global SecOps operating model, collaborating closely with the AI & IT Security Engineer (US), who owns security architecture and incident response.
- Own and operate the Vietnam factory datacenter, supporting 24×7 MES and production systems
- Operate enterprise infrastructure platforms: servers, virtualization, storage, and backup
- Own and support AI infrastructure in Dallas from an infrastructure operations perspective
- Operate secure global connectivity (VPN, SD‑WAN, remote access)
- Own and support global license servers for distributed design teams
- Implement and maintain infrastructure monitoring and alerting
- Act as primary infrastructure responder during Vietnam business hours
- Participate in global on‑call rotation for critical systems
- Execute security controls and changes defined by IT Security
- Maintain infrastructure documentation, SOPs, and runbooks
- Provide escalation support for IT Support teams
- Enterprise servers and virtualization (Hyper‑V)
- Centralized storage and NAS
- Factory IT and MES environments
- SD‑WAN, site‑to‑site and remote access VPN
- Enterprise networking and firewalls (Fortinet / pfSense preferred)
- Backup and disaster recovery (Veeam preferred)
- Infrastructure monitoring (Zabbix, PRTG, or equivalent)
- Enterprise databases (SQL Server, PostgreSQL – infrastructure layer)
- Microsoft 365 backend services
