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IT Operation Support

Viet Thai International

119-127 Nguyen Co Thach, An Loi Dong Ward, Dis 02, HCMC

Ngày đăng: 23-01-2025

  • Kinh nghiệm

    3 - 5 Năm

  • Cấp bậc

    Nhân viên

  • Lương

    Cạnh tranh

Mô tả Công việc

Main Purpose:

  • Serve as the first point of contact for users seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Provide accurate information on IT products or services
  • Pass on any feedback or suggestions by users to Infrastucture Team
  • Install, modify, and repair computer hardware and software
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved

Key Accountabilities:

  • Install, modify, and repair computer hardware and software
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
  • Run reports to determine malfunctions that continue to occur.

Yêu Cầu Công Việc

Education

  • Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience

  • 3+ years of experience in IT support and infrastructure administration.
  • Extensive experience with Microsoft 365, Azure AD, and cloud-based solutions in Azure.
  • Knowledge of ITSM tools (e.g., ServiceNow, Jira) and remote support tools.
  • Ability to communicate technical concepts effectively in English with international teams and vendors.

Work related skills

  • Networking knowledge (OSI network layers, TCP/IP)
  • Client service mindset

Soft skills:

  • Good English communication skills
  • Problem solving skills
  • Team work spirit and ability of working individually

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

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Viet Thai International

Viet Thai International provides a dynamic and challenging work environment with tremendous opportunities for professional as well as personal growth. Viet Thai International JSC (VTI) was established in 1998 and today has grown into one of the largest consumer marketing and multi-unit retail operators in Vietnam. The Company’s vision is to play a significant part in improving the quality of life for Vietnam’s rising middle class. Over the past decade, VTI has been instrumental in shaping the country’s modern retail and branding environment. This is through a portfolio of Company-owned brands such as Highlands Coffee, Pho 24. Additionally, VTI represents leading international brands including Hard Rock Cafe, Swarovski, ALDO Shoes & Accessories . We are always looking for great people to join our ranks. If you think you have what it takes to join our team, we’d like to hear from you! You can visit www.vticareers.talentnetwork.vn and follow the instructions on how to apply for the position in which you are interested.

119-127 Nguyen Co Thach, An Loi Dong Ward, Dis 02, HCMC

http://vticareers.talentnetwork.vn/

Qui mô công ty: 100-499

Người liên hệ: HR Department

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