- Oversee all technology operations (systems administration, network administration, desktop support) and evaluate them according to established goals.
- Maintain IT infrastructure including operating systems, Office365, email systems, security and development tools, applications, servers, desktops, laptops, software, hardware, Azure services, and Internet connectivity
- Track and maintain hardware and software inventory
- Research and evaluate emerging technologies related to Cloud services
- Evaluate current and future technology capabilities and make recommendations to advance products.
- Recommend efficient and cost-effective infrastructure equipment, infrastructure as a service (IAAS), software, and software as a service (SAAS).
- Inspect and monitor the use of infrastructure equipment, cloud services, and software to ensure functionality and efficiency.
- Manage IT initiatives by business priority and be able to communicate statuses to management.
- Collaborate with security, database, development teams, and other professionals to provide superior service levels to the company.
Functional Responsibilities
- Analyze business requirements as a whole and all departments to determine technology needs
- Analyze infrastructure and cloud services needed to support a suite of enterprise Software-as-a-service products
- Analyse technologies, processes, and vendors continually to find areas for improvement
- Ensure IT infrastructure and software services achieve SLAs
- Maintain, monitor, and proactive care IT services to keep business continuity and disaster recovery
- Communicate relentlessly with the team, manager, leadership, and sponsors to ensure transparency.
- Effectively work on multiple concurrent projects and with multiple competing priorities.
- Conduct training for employees to use software/hardware, troubleshoot issues, and provide technical support when needed
