IT Technical Support Engineer

JOB SUMMARY

As an IT Technical Support Engineer, you will provide Level 2 IT support and delivery IT services to end-users at TTI's factories in Cu Chi and other locations when required, including end user devices (PC, office equipment, accessories…) but not limited to others IT services (application, license, project…) as well as follow up operation process.

KEY RESPONSIBILITIES AND AUTHORITIES

1. Daily IT Support

Fix tech issues: Quickly resolve hardware, software, and basic network problems for users (meet SLAs).

Asset Management: Manage the full lifecycle of all IT assets (End User Devices), from initial setup and tracking to maintenance and disposal.

Find the real cause: Look deeper into tech problems to fix them permanently, not just apply workaround.

Manage tickets: Monitor open tickets, pull reports, and pass complex cases to senior teams when needed.

Be flexible: Work normal office hours, but be ready for overtime (OT) to keep services running with a great attitude.

2. Systems & Projects

Guide users: Collaborate with other teams to advise users on the best and most efficient tech solutions.

Follow & improve rules: Follow company IT guidelines (SOPs) and help make them better.

Work with vendors: Partner with external vendors to solve major or difficult tech issues.

Support IT projects: Help out with ongoing IT projects and make sure new systems are fully ready for use.

3. Growth & Team Culture

Keep learning: Stay updated on new tech trends and suggest training courses you want to take to your manager.

Share knowledge: Volunteer to run short training sessions and share helpful tips with your teammates.

Build culture: Give and receive open feedback (Conversation, Feedback and Recognitions method) to help maintain a positive and supportive workplace.

WORKING LOCATION: Tan Phu Trung IZ - Cu Chi. Shuttle bus from HCM, Binh Duong and Dong Nai are available

REQUIREMENTS

Education

University 's degree in Information Technology / Computer Science or equivalent.

Certificate in ITIL, MCSA or CCNA is a plus

Experience

- 3+ years of recent IT support experience (experience in a manufacturing environment is a plus).

- A plus if you have knowledge of Microsoft 365, Power Automate or Data Analysis.

Knowledge

- Hardware & OS: Hands-on experience with PC hardware, Windows OS, Mac OS, and Microsoft Office.

- Systems: Good understanding of Windows Server basics (Active Directory, GPO, DNS, DHCP, File/Print servers) and Anti-virus tools, Intune MDM, PDQ operations.

- Overviewing and updating CMDB (ServiceNow) is accurate and up to date.

- Networking: Good understanding of TCP/IP, Wi-Fi, and basic firewalls.

Functional Skills

- Customer-First: Friendly, patient, and always ready to help users.

- Problem-Solving: Great at analyzing tech issues and finding smart solutions.

- Team Player: Excellent communication skills and works well with everyone.

- Self-Driven: Responsible, proactive, and able to work well on your own.

- Quick Learner: Open and eager to learn new technologies quickly.

- An above-average ability to read, write, and speak English is required.

Other Abilities

- Quick Learner: Able to learn new software, tools, and tech workflows quickly.

- Good Listener: Patiently listen to users' problems to understand and fix them correctly.

- Good at following technical guidelines and steps exactly.

- Team Player: Happy to support teammates and work well under pressure during busy hours.

WORKING LOCATION: Tan Phu Trung IZ - Cu Chi. Shuttle bus from HCM, Binh Duong and Dong Nai are available