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Software Product Executive (CRM system)

Wall Street English

21 Lê Qúy Đôn, Q. 3

Ngày đăng: 26-08-2024

  • Kinh nghiệm

    2 - 4 Năm

  • Cấp bậc

    Nhân viên

  • Lương

    Cạnh tranh

Mô tả Công việc

CRM system building and implementation.

  • Establish workflows for data capture while always ensuring data integrity.
  • Enable CRM workflow automation and minimize basic transactional tasks.
  • Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
  • Understand business dynamics and set-up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.

Responsible for preparing user training material and guidelines.

  • Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.
  • Ensure clear and referenceable configuration documentation.

CRM Service escalation support for end-users

  • Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
  • Meeting with teams to help them analyze business trends.
  • Work with team members to solve the big impact issues.

Data analysis support.

  • Monitor daily data feed, and verify the accuracy of customer data.

Yêu Cầu Công Việc

  • Drive consistent usage of CRM system and adherence to sales processes.
  • Lead communication for platform and process changes.
  • Attention to detail, to manage the integrity of the CRM data.
  • Create documentation on case resolution in order to facilitate knowledge sharing with team members.
  • Must be able to work independently and be team-oriented, reliable, and dependable.
  • Knowledge of SQL/ Database/ API to "Oversee CRM data governance” which will include:

           - Data standards

           - Data audit

           - Data structures

           - User access rights

           - Reporting

  • Experience with HubSpot/ Creatio or similar marketing automation system is plus.
  • Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
  • Patience when handling difficult user cases.
  • Basic English communication skills. (TOEIC 500, WSE level 9/20 or equivalent English levels)

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: 25 - 35
  • Hình thức: Nhân viên chính thức

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Wall Street English

Wall Street English Vietnam

21 Le Quy Don Street, Ward 6, District 3, Ho Chi Minh City

* Company Introduction:

Wall Street English is an English Language School business with strong growth targets for new centres in existing territories, acquiring master franchises and in starting up in new countries. Here at Wall Street English we, a world class company and a member of the Pearson global family believe in the power of personal learning as a source of good, as a source of growth and as a source of empowerment. We do offering unique learning method that helps people all over the world succeed in acquiring English language, opening a whole world of opportunities both personally and professionally.

First established in Italy in 1972 under the name of Wall Street Institute, we have been rebranded into Wall Street English in 2013 as we know nowadays. What started from an idea of developing a new way to teach people English has grown into a place with over 400 learning centers in 27 countries with an enrollment of 3,000,000 students.

We have corporate offices in Baltimore, Hong Kong and Barcelona. We operate primarily through franchising but also own and operate our own centres in Germany, Italy, Brazil, Indonesia and in China. We are the marketing leaders in English Language Teaching and are experience rapid growth.

Currently we have 06 centers in Ho Chi Minh City and will continue to expand to end of year. Our centers are designed, built and equipped to the premium standards, thus providing teachers, employees and students with an excellent study and work environment. We place a strong emphasis on academic quality and this is reflected in our approach to teacher recruitment, development, support and management.

* Why work with us? 

- We offer a unique learning method that helps people succeed in learning the English language, which opens a whole world of both personal and professional opportunities.

- Wall Street English is a fun, dynamic, experienced, hard-working and friendly working environment that exceed Client expectations every day. Our commitment to quality services and support continues to propel our growth and success. 

- We are a premier provider of motivated and highly trained consultants and professional personnel who have the unique skills and expertise necessary to help our Clients meet their individual and business goals in a cost effective manner. 

- As a company, we’ve developed and enforce a Code of Ethics. This code is designed to clarify and solidify the expectations and standards the company sets for its employees. It is our goal to hire only the best qualified people for employment opportunities available whether locally, nationally or globally.

* We provide:
• Paid professional training and development
• Opportunities for promotion and career development
• A professional international working environment
• Committed colleagues.

* Benefit:
• Competitive salary 
• Medical insurance
• Generous bonus scheme
• Paid annual leave
• Paid training
• Opportunities for advancement
• Free unlimited access to the Wall Street English Courses 
• Professional, fun and exciting work environment
• Ample opportunities to speak and practice English

We are always looking for talented people who have passions for helping people through English education

21 Lê Qúy Đôn, Q. 3

https://wallstreetenglish.edu.vn/danh-sach-tuyen-dung/

Qui mô công ty: 100-499

Người liên hệ: Wall Street English

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