Job Description
Location: Sofic Office, Mai Chi Tho, Thu Duc, HCMC
Main Tasks
1. System Ownership & Support
Act as the Transport System Superuser, ensuring effective delivery and support of TMS (Transport Management System) solutions
Provide system expertise, advisory, and troubleshooting support across functions and locations
Maintain TMS master data (customer, drivers, vehicles, rates, fuel adjustments) with high accuracy
2. Stakeholder & Vendor Coordination
Collaborate with internal stakeholders (Customer Experience, Transport Operations, Product teams) to ensure system alignment with operational needs
Work closely with external vendors to define and deliver TMS requirements
Build and maintain strong stakeholder engagement across all levels
3. TMS Implementation & Enhancement
Represent business operations during TMS implementation projects in Vietnam
Ensure operational requirements are fully captured and reflected in system design and rollout
Conduct gap analysis, define functional specifications, and contribute to solution design
Support UAT (User Acceptance Testing), training, and implementation timelines
Manage system enhancements based on business needs and operational feedback
4. Business & Commercial Support
Support pre-sales activities, RFQ, and solution design for transport systems
Contribute to system demonstrations and high-level solution scoping
Ensure proper and efficient usage of TMS across operations
5. Performance & Continuous Improvement
Drive system stability, error reduction, and process standardization
Identify opportunities for cost reduction and network optimization through system usage
Monitor and improve customer satisfaction through system-driven improvements
6. Training & Culture Development
Identify training needs and deliver system training to users
Promote best practices and standard processes across teams
Drive a high-performance, continuous improvement culture within transport operations
