Customer Support for ERP Software

- Provide timely and effective support to clients using the ERP software via email/phone

- Cooperate with relevant parties (Dev, SA/BA, AM, ...) if needed to troubleshoot and resolve technical and functional issues related to the ERP modules

- Accurately record, track, and update support cases in the internal case management system in a timely manner

- Proactively escalate complex bugs and unresolved issues to higher level to handle customer issues promptly

- Other internal support tasks if required

- Preferably graduated from FTU, NEU, DAV, ULIS, HANU, TMU, AOF, BAV

- Strong proficiency in both written and spoken English

- Excellent communication and interpersonal skills.

- Analytical and problem-solving mindset with attention to detail.

- Good customer service mindset

- Fresh graduates or final-year students awaiting graduation are encouraged to apply

- Age: 2002 - 2004

- Submit your CV in English (required)

Working Time: 8:00 AM - 17:00PM (From Monday to Friday)