Digital Product Executive (HO - 000268_SHO-ONL-094-096-091-2)

A. Product Development & Web Operations 
• Platform Maintenance & Troubleshooting: Act as the primary liaison between the business, internal 
technical/IT teams, and external vendor partners to log, track, and resolve technical issues and operational 
disruptions on all e-commerce websites. 
• Requirement Translation: Support the Product Owner in gathering business requirements, converting them 
into actionable user stories/development plans, and managing backlogs. 
• Launch & Project Delivery: Work closely with cross-functional stakeholders, IT teams, and external partners 
to follow up on development sprints, conduct User Acceptance Testing (UAT), and ensure timely, high-quality 
feature launches. 
• Quality Assurance (QA): Maintain responsibility for overall website performance, functional correctness, site 
stability, and page load speed. 
• UX/UI Optimization: Analyze and continuously refine the e-commerce sales funnel to ensure a seamless, 
fast, intuitive, and professional customer journey from landing to checkout. 
 
B. E-commerce & Commercial Operations 
• Data Analytics & Reporting: Monitor and analyze key e-commerce metrics (traffic, conversion rate, bounce 
rate, sales performance, marketing channels, and user behavior) to deliver actionable insights and regular 
performance reports to leadership. 
• Commercial Campaign Support: Collaborate with the commercial and digital marketing teams to plan, 
configure, test, and execute e-commerce promotional campaigns and product updates on the web platform. 
• Market & Competitor Benchmarking: Continuously track competitor websites and retail industry trends. 
Proactively propose UI/UX upgrades, content enhancements, and merchandising strategies to improve 
conversion rates. 
• Partner & Operations Support: Assist the Product Owner/Manager in managing relationships with external 
technology partners, agency teams, payment gateways, and third-party logistics integrations. 
• Ad-Hoc Duties: Perform other operational tasks and support business initiatives as directed by 
management. 

Experience & Domain Knowledge 
• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, E
commerce, Marketing, or a related field. 
• E-commerce Platform Experience: Proven experience working directly with e-commerce platforms. 
Experience with Shopify is a strong plus. 
• E-commerce System Architecture: Deep understanding of e-commerce system activities, operational 
process flows, and the end-to-end e-commerce matrix (from customer acquisition to order fulfillment). 
• Enterprise Systems Knowledge: Familiarity with OMS (Order Management Systems), WMS (Warehouse 
Management Systems), or Microsoft Dynamics AX / D365 is a strong advantage. 
 
Tools & Key Skillsets 
• Must-Have Core Skills: Project Management and Data Analysis are strictly required skillsets for this 
position. 
• Web & Data Tools: Proficiency with digital tools, including: 
o Google Analytics 4 (GA4) 
o Google Tag Manager (GTM) 
o Google Search Console 
o Looker Studio / Data Studio 
o A/B Testing tools (e.g., VWO, Optimizely, or similar) 

Language Proficiency 
• English Skills: Strong working command of English across key competencies: 
• Verbal Communication: Able to express ideas clearly in discussions with stakeholders, technical 
teams, and vendors. 
• Listening: Strong comprehension skills to understand technical requirements and stakeholder inputs. 
• Writing: Functional written proficiency for clear documentation, user stories, issue reporting, and 
email communication. 
 
Soft Skills & Work Style 
• Planning & Execution: Strong ability to plan, prioritize, manage multiple tasks simultaneously, and deliver 
quality results under tight deadlines. 
• Problem Solving & Ownership: Proactive in finding and taking full responsibility for solving complex 
operational and technical problems. 
• Initiative: Self-motivated with the ability to take initiative without constant oversight.