E-commerce and Data Services Intern

1.    Ticket Arrangement:

-        Organize and manage support tickets within the system.

-        Ensure timely resolution and follow-up on open tickets.

-        Collaborate with the support team to prioritize and address issues.

2.    Documentation:

-        Assist in the preparation and maintenance of technical documentation.

-        Ensure all documents are accurate, up-to-date, and stored appropriately.

-        Support the team in creating user manuals, process documentation, and training materials.

3.    Support Tasks:

-        Provide administrative and technical support to the Application Manager.

-        Assist in troubleshooting and resolving technical issues related to E-commerce & local applications.

-        Participate in system testing and quality assurance activities.

4.    General Support:

-        Assist in organizing and scheduling meetings, training sessions, and workshops.

-        Perform other duties as assigned to support the Technology Department’s objectives.         

• -        Bachelor’s degree in computer science, Software Engineering, or a related field.

  -        Proficient in Microsoft Power Platform (Automation, Power Apps)

  -        Good written and verbal communication skills.

  -        Ability to work independently and as part of a team.

  -        Attention to detail and a proactive approach to problem-solving.

  -        Able to read/write technical document (SOP, UML Diagram) in English is preferred

  -        Basic knowledge of cron job scheduling and related software is a plus

  -        Has experience in application/technical support is a plus

  -        Basic understanding of ERP/SAP systems is a plus.

  -        Proficiency in Python programming is a plus.