ERP Business Systems Analyst

1. Job Purpose

• To support and optimize business systems including ERP, MES, BI, and digital transformation tools by bridging operational needs with technology solutions, improving business processes, user adoption, and data accuracy across the organization.

2. Key Responsibilities

Business Analysis & Process Discovery

• Observe and analyze factory operations to understand current business processes (“As-Is”)
• Gather user requirements, identify pain points, and propose practical system improvements
• Prepare Business Requirement Documents (BRD), workflows, SOPs, and process flowcharts
• Collaborate with departments to standardize and optimize business processes

Systems Support & Troubleshooting

• Provide L1–L2 support for WFX ERP and integrated MES/BI systems
• Investigate system issues, track bugs, and coordinate with vendors for resolution
• Monitor ticket lifecycle and ensure timely issue follow-up within SLA

Testing & User Acceptance Testing (UAT)

• Prepare test cases and execute UAT for new system features and enhancements
• Track defects, validate fixes, and support deployment activities
• Ensure production readiness before system go-live

Documentation & Compliance

• Maintain system documentation including SOPs, user guides, quick reference materials, and process documents
• Ensure proper audit trails for system changes, user permissions, and process updates

Training & User Adoption

• Conduct onboarding training for new users and refresher training for existing employees
• Support users in adopting ERP and digital systems effectively
• Monitor adoption rates and reduce manual/Excel-based workarounds

Project Coordination & Digital Transformation

• Support ERP/MES/BI implementation and enhancement projects
• Coordinate cross-functional activities during system rollouts and upgrades
• Participate in automation, AI, and digital transformation initiatives within the company

Other Duties

• Perform other tasks assigned by Line Manager

Education & Experience

• Bachelor’s degree in MIS, Computer Science, Information Systems, Business Administration, or related fields
• Minimum 3–4 years of experience as a Business Analyst, Systems Analyst, or ERP Support role
• Experience in manufacturing or garment industry is an advantage

Technical Skills & Knowledge

• Good understanding of ERP/MES systems and business process flows
• Ability to analyze and document operational processes clearly
• Experience with ERP systems such as WFX is preferred
• Proficient in Microsoft Excel (Pivot Table, VLOOKUP, Power Query)
• Basic SQL/data querying knowledge is an advantage

Project & Communication Skills

• Strong analytical and problem-solving skills
• Good communication and stakeholder management skills
• Ability to work with both factory users and management teams effectively
• Experience in UAT coordination and system implementation projects is preferred

Language

• Good English communication skills

Mindset & Attributes

• Strong systems thinking and process improvement mindset
• High empathy and user-oriented approach
• Detail-oriented, proactive, and responsible
• Willing to spend time on the factory floor to understand operational realities
• Able to work independently and manage multiple priorities