PURPOSE OF THIS POSITION:
Spartronics Viet Nam is seeking a IT Supervisor is responsible for manage and support day-to-day factory IT operations, including IT infrastructure, ERP/MES/MRP support, cybersecurity controls, and practical digitalization to ensure stable systems, data integrity, and timely IT services for production and business functions. Coordinate with Operations/Quality/Planning and Corporate IT/vendors to resolve issues and deliver improvement initiatives.
PRIMARY RESPONSIBILITIES:
1. IT Infrastructure & System Administration
- Manage daily operations of factory IT infrastructure: LAN/WAN, VLAN, Wi‑Fi, firewall/VPN, servers, virtualization, backup, printing, end-user devices.
- Monitor uptime and performance; execute preventive maintenance and incident response to minimize production impact.
- Maintain IT asset lifecycle: deployment, configuration, patching, upgrade planning, license tracking, and replacement schedule.
- Maintain system documentation: network diagram, IP plan, standard configurations, SOPs, and recovery procedures.
2. ERP/MES/MRP System Management
- Provide local support for ERP/MES/MRP and related factory applications (barcode/labeling, traceability, WMS interfaces, reporting tools).
- Act as primary local IT contact for issue triage, root-cause coordination, escalation, and user communications.
- Coordinate enhancement requests with Corporate IT/vendors: requirement gathering, UAT support, deployment readiness, and post go‑live stabilization.
3. Industry 4.0 Digital Transformation
- Support factory digitalization initiatives to improve visibility, productivity, quality, and equipment connectivity.
- Coordinate integration between MES - ERP - Quality systems, including data collection and dashboards.
- Maintain practical reports/dashboards for operations: WIP, output, OEE, yield, downtime, scrap, quality KPIs; identify and implement actionable IT/automation improvements within assigned scope.
4. Cybersecurity & IT Compliance
- Enforce factory IT security controls including user account lifecycle (provision/deprovision), periodic access reviews, endpoint protection, patch compliance, and firewall/VPN/MFA controls (as applicable).
- Ensure compliance with Corporate IT policies, backup standards, and audit requirements; coordinate security reviews, vulnerability remediation tracking, and incident escalation with Corporate IT.
- Conduct periodic network security audits and risk assessments.
5. Cross-functional Support
- Partner with Operations, Quality, Planning, Finance to optimize system-driven workflow.
- Manage IT helpdesk team to provide timely support and service resolution.
- Provide IT training and system knowledge to end users.
6. Vendor & Budget Management
- Manage IT projects, vendor contracts and SLA performance.
- Prepare and control annual IT budget (hardware/software/renewal).
- Evaluate investment for automation, licensing, and future upgrades.
7. Leadership & People Development
- Lead IT Engineers, System Admins, Infrastructure Support team.
- Build IT capability, succession plan, performance goals & training roadmap.
- Foster proactive, customer-service mindset and continuous improvement culture
