IT Support Engineer

IT Support (40%)

• Provide support, including procedural documentation and relevant reports
• Providing technical support across the company
• Responding in a timely manner to service issues and requests
• Priorities and manage many open cases at one time
• Support the implementation of new solutions or applications.
• Setup new PC, Laptop & software license policy in SEHC
• Troubleshoot system devices problems, diagnosing and solving hardware or software faults

IT Asset/Investment Management (30%)

• Handle Asset management for IT device
• Provide forecast, report of IT device, IT investment and scales to Line managers and higher level (Monthly/Quarterly/Annually)

Other IT support tasks (30%):

• Troubleshoot PC/OA issue for normal staffs
• Training other members about related job, technical skills, IT security, IT policy.
• Work on other tasks assigned by managers
• Manage IT Security Policy with Head Quarter/Regional Head Quarter
• Work on other tasks assigned by managers

• Bachelor’s degree in computer science or a related field.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Good troubleshooting skills.