- IPTP global network monitoring
- Server assembling /termination /troubleshooting;
- Network equipment support and configuration;
- Remote hands assistance;
- Hardware inventory management, documentation handling;
- Assist in managing local office infrastructure in Vietnam;
- Ensure proper tracking and following up of all cases until their resolution;
- Fulfill duties/tasks assigned on ERP and RT system in a timely manner;
- Manage requests from internal and external clients and resolve it on company system;
- Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed;
- Handle request cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;
- Conduct root-cause analysis for technical issues in coordination with other technical teams;
- Maintain accurate customer documents and prepare reports for all issues and resolutions;
- Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes;
Junior Network Engineer (Telecom Industry)
IPTP Networks
176/1 - 176/3 Nguyen Van Thuong, Ward 25, Binh Thanh Dist.
Posted date:
Job level
Entry Level
Salary
Job Descriptions
Job Requirement
- Good practical knowledge of Networking (CCNA level)
- Basic knowledge, experience Linux / Windows .
- Problem solving abilities, attention to details.
- Good English communication.
- Ability to work independently / cooperate with the team.
- Ability to work under pressure / multitask.
- Freshers are welcome
- Able to work night shifts
More Information
- Degree: Bachelor
- Age: Unlimited
- Type of employment: Permanent
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