Nhân viên IT Helpdesk

·  Receive and handle IT support requests from office employees, ensuring timely responses and minimizing disruptions to daily operations.

·  Troubleshoot and resolve issues related to desktop computers, laptops, printers, peripheral devices, office software, Wi-Fi, internal networks, and other office-connected equipment.

·  Install operating systems, Microsoft Office, software, and other necessary work applications.

·  Create, assign, and manage work accounts such as email accounts and other internal platforms according to business and user requirements.

·  Manage the allocation, retrieval, inventory, tracking, and periodic inspection of IT equipment by employee and department.

·  Coordinate with service providers to resolve network, Internet, or equipment issues that are beyond the scope of internal IT support.

·  Perform other related duties as assigned by the Manager.

·  Education: Bachelor’s degree or college diploma in Information Technology, Network Administration, or a related field.

·  Experience: 01–03 years of experience in IT Helpdesk, Technical Support, or a similar position.

·  Technical Knowledge: Solid knowledge of computer hardware, operating systems (Windows/macOS), office applications (Microsoft Office/Microsoft 365), and basic networking concepts (Network, TCP/IP, DNS, DHCP, etc.).

·  English Proficiency: Good communication skills in English, both spoken and written.