Receptionist Cum CSO

Main duties:

• Welcome & engage the customers at Apple
• Understanding the customer’s required services
• Adhere the Apple ASP (Authorized Service Provider) policy to inspect the Device,
• Listen to customer device issues and follow the ASP guidelines to accept /reject the device.
• Conclude the device warranty status and course of action,
• Upkeep the customer's records soft and hard copies.
• Be responsible for customer's payment process and cash/ card payment handling.
• Securing the faulty devices to process the claims
• Learn and upkeep the apple product knowledge and service eligibility criteria.
• Daily reporting of service activities.
• Maintain good house keeping for front desk area.
• Daily cash collection and reporting.
• Daily devices/ spare parts receipt and delivery management with logistic partners.
• Other tasks assigned by the management.

Requirements:

•  From 1 years of experience in Warranty Reception, Customer Service, or Customer Care (Preference given to candidates who have worked at tech or electronic retail chains).
• Graduated in Electronics, Telecommunications, IT, or related fields.
• Basic knowledge of electronics, hardware, and Apple products.
• Basic English communication skills; clear and friendly communication, with the ability to handle situations and resolve complaints.
• Prior experience in Coordination, Customer Service, Warranty, or Documentation Management is a strong plus.
• Careful, responsible, and able to work under pressure.

Benefits:

• Salary US$300 - 350 per month, negotiable upon suitability
• 13th month/bonus etc depending on performance of the Company and the individual staff
• SI Contribution subject to Vietnam Labor Code
• Free uniforms provided.