(Senior) System Executive

• Daily monitoring ERP system, ensure all performance indicators are good.
• Handling errors related to orders, products, promotions set up, warehouse related, etc.
• Handling orders operation such as: modifying orders, adding gifts, re-create orders, etc.
• Setup new stores, account, reset account password for end users.
• Understanding the functions of the product in detail and fully controlling it.
• Monitoring the product data, inputting information into the system.
• Support all functional departments to query or analyze data as requested.
• Work closely with our partner to request more features, API integration and report problem.
• Write documents to support other departments to help them control the product/system.
• Train staffs to learn and control the product/system.
• Oversee quality assurance checks on new features.
• Analyze data to help product management make better-informed decisions.

1. Education background requirements: Bachelor at relevant experience

2. Experience/Industry requirements:

• Executive: 1~3y
• Senior Executive: 3-5y
• Excellent IT skills (MS, TeamViewer, GSuite, Google Drive, etc.).
• In-depth knowledge of the computer systems and software that your clients use.
• Have good experience in Excel, Word, Power Point.
• Strong problem-solving skills.
• The ability to explain technical solutions clearly.
• Able to adapt to a fast-paced environment with the ever-changing business development.

3. Competency requirements:

• Analysis & Problem Solving: Identifies and analyses a range of problems by isolating key issues, evaluating relevant data and reaching logical conclusions
• Client Centric: Building strong customer relationships and delivering customer-centric solutions.
• Communication: Communicates confidently and professionally, respecting the audience, engendering confidence and trust from external stakeholders and from individuals, teams, departments and the company
• Accountability & Ownership: Plans and balances a range of tasks, assignments, projects and resources. Is able to cope with conflicting demands without undue disruption in order to get things done.

Benefits

• Salary: Negotiable
• Phone, meal allowances
• Full salary insurance
• Full salary in probation
• Tet, performance bonus
• Premium Health Insurance
• Full insurance package
• 15 Annual Leave + 3 Sick Leave + 1 Outing Leave
• Work from home: 1 day/week
• Laptop provided