Technical Support (Night Shift)

• Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada.
• Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems.
• Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company’s equipment and services.

Working Hours:

• Shift 1: 08 PM – 04 AM
• Shift 2: 04 AM – 12 PM
• 5.5 days per week

• Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent)
• Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
• Understanding networking, including setting up routers, modems, and reserved IPs.
• Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.

• Degree: College
• Age: Unlimited
• Working time: Permanent
• Probationary period: 2 months
• Working time: Shift 1: 20:00 to 04:00 - Shift 2: 4:00 AM - 12 PM
• Training opportunities:

  Having the opportunity to learn and apply AI tools to support your daily work
  Having undergone training and being provided with access to job-relevant documents.
  Opportunities for skill development and self-improvement.

• Colleagues: Young, modern, and comfortable working environment.
• Benefit:

  Monthly income: 10,000,000 – 14,000,000VND + KPI
  Gas and Meal allowance
  Insurance full salary
  PVI Insurance plus
  

• Holidays: 2 day per month