Unit Head of Collections Contact Management & Data Enrichment

Team Leadership

Build, develop, motivate and mentor team members, conducting monthly performance reviews and providing ongoing coaching

Operating

Manage, track and improve business level metrics related to productivity, skip tracing quality and compliance

Strategy and Process

Define, measure and communicate performance metrics and identify process enhancements

Administration

Handle timecards, reporting, team meetings and ensure compliance with company policies

Project Execution

Execute assigned projects for the unit to improve workflow, innovation or team morale

Bachelor Degree, major: Math, Statistics, Banking, Economy or Business Management is preferable

At least 4-5 years’ working experiences in Collections for Finance -Banking institutions and 02 years in management role for this occupation.

Strong Analytical and logical thinking

Attention to details

Business Acumen

Fluent in both Vietnamese & English

Proficiency in Microsoft Office software (PL/SQL)

Strong in Communication Skill, Negotiation Skill and Time Management Skills

People Management Skill (training, coaching, motivation, evaluation)