Network Infrastructure Administration
- Configure, monitor, and maintain network infrastructure including firewall, switches, wireless systems, VPN connectivity, Internet connectivity, VLAN and network segmentation.
- Configure and maintain Cisco Meraki systems through the Meraki Dashboard, following VTC security policies.
- Monitor network performance and troubleshoot incidents, maintain network documentation and topology diagrams.
System & Server Administration
- Administer Windows Server environment and core infrastructure services including AD server, Share file Server, Application server.
- Setup and manage virtualization platforms (VMware virtualization system or equivalent).
- Support server maintenance, patch management, monitor server health and infrastructure performance.
Backup, Recovery Management
- Manage backup operations for servers and databases though NAS and SAN system.
- Support disaster recovery and data restoration activities when required.
IT Security & Risk Management
- Support implementation and operation of IT security controls.
- Configure and maintain firewall, antivirus, endpoint security, and VPN systems.
- Monitor security alerts and potential risks.
- Participate in IT security improvement initiatives.
IT Operations & User Support
- Provide technical support for end-users related to network, wifi, CCTV, hardware, software, and system issues.
- Support software installation and maintenance of PCs, POS devices, printers, and peripherals.
- Documentation & Reporting: Maintain updated network diagrams, IT asset record, and server checklists. Generate periodic reports on system health and IT incidents
- Coordinate with IT vendors for troubleshooting and maintenance activities.
- Other Tasks: Perform other related duties and IT projects as assigned by VTC management.
IT Projects & Continuous Improvement
- Support implementation of IT infrastructure projects and improvement initiatives.
- Prepare technical documentation and operation reports.
- Coordinate with the Head Office IT team to implement company-wide IT projects related to security and digital transformation, including M365 and D365 initiatives.
- Research and recommend new technologies for infrastructure improvement
