Agent Support (Night Shift)

Inter-Team Coordination:

• Maintain regular communication with team leaders and members from Customer Service, Marketing, Technology, Sales, and Inhouse teams.
• Identify and communicate essential information required by Agents.
• Facilitate knowledge sharing and collaboration across teams.

Quick Support:

• Provide prompt assistance to Agents facing any issues or challenges.
• Offer timely solutions and troubleshooting guidance.
• Ensure Agents have the necessary resources and support to perform their tasks effectively.

Reporting:

• Prepare and analyze reports.
• Provide insights to relevant teams to optimize performance and efficiency.

• Bachelor's degree in Business Administration, or a related field, minimum of 2-3 years of experience in customer service
• Good English communication skills are an strong advantage. (English level IELTS 5.5 - 6.0 or equivalent).
• Excellent communication and interpersonal skills, with the ability to influence and build strong working relationships both internally and externally.
• Any experience in any positions. ( Sales, Customer Service, Call Center, Traniner .. ). Experienced in customer service or call center is an advantage.
• Ability to encourage, motivate, discipline, unite for a common goal to work effectively.
• Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
• Empathy, patience, problem-solving skills, and the ability to work well in a team environment.
• Skills in using computers and office software (Excel, Word).
• Knowledge (including education and qualifications): CRM, USA Market, Nails Salon , Restaurant , Beauty Salon , etc ...
• Have responsibility, adaptability, and the ability to handle work pressure.
• Due to the nature of night shifts, the ability to manage schedules and workload is necessary to maintain health and well-being for nighttime work.

• Bằng cấp: Cao đẳng
• Độ tuổi: 25 - 35
• Hình thức: Nhân viên chính thức
• Thời gian thử việc: 2 Month
• Thời gian làm việc: Night Shift
• Cơ hội huấn luyện:

  Long-term special remuneration policy for core members
  Dynamic, friendly working environment, preferential welfare regimes
  Opportunities for long-term stable career development
  Have the opportunity to work with both Vietnamese and USA teams

• Đồng nghiệp: Work in a professional, dynamic environment
• Phúc lợi:

  Enjoy full benefits for employees according to the Labor Law
  Welfare regime: annual foreign travel, picnics, holiday bonuses, 13th month salary...
  Unlimited work efficiency bonuses

• Phụ cấp khác:

  Gasoline allowance up to 800k
  Food allowance 30k/day
  Birthday bonuses, sweet parties, salty parties, YEP...etc.

• Ngày nghỉ: 12 days off/year, 12 days off under Night Shift regime and other days off up to more than 35 days/year