Application Support Executive

1. Lead and execute implementation and rollout of TripOTA’s TravelTech platforms (Booking, API Hub, Reconciliation, TMC, etc.) for clients and internal operations.

2. Take ownership from:

• System onboarding
• UAT & Go-live support
• Post go-live stabilization

3. Work closely with business users to:

• Understand operational workflows
• Configure and customize system behavior

4. Ensure successful deployment with:

• Minimal business disruption
• High system adoption

5. Support configuration and customization for:

• Booking rules
• Pricing / commission logic
• Reconciliation & financial flows

6. Collaborate with Dev, QA, Product teams to:

• Clarify requirements
• Validate system behavior
• Deliver enhancements

7. Analyze and troubleshoot real business scenarios:

• Booking lifecycle
• Refund / reissue / void cases
• Payment & reconciliation

8. Prepare documentation:

• User guidelines
• Training materials
• Implementation playbooks

9. Proactively identify gaps and propose:

• Process improvements
• Product enhancements
• Perform other tasks as assigned by management

1. Core Implementation Skills

• Strong understanding of:
  + Business workflows & system logic
  + End-to-end system implementation lifecycle
• Experience with:
  + System configuration & data mapping
  + UAT support & go-live handling
  + Customer onboarding

2. Data & Validation

• Ability to:
  + Validate system data
  + Investigate inconsistencies
• Experience with:
  + SQL (basic to intermediate level)
  + Comparing system vs external data sources

3. System & Domain (Important)

• Understanding of:
  + Booking lifecycle (search → booking → ticketing → payment)
  + Financial flows (commission, reconciliation, settlement)
• Experience working with:
  + APIs / integrated systems
  + Third-party systems (Airlines, GDS, Payment, etc.)

4. Process & Tools

• Familiar with: Jira / Azure DevOps or similar tools
• Experience working in: Agile/Scrum environment

5. AI & Productivity

• Ability to leverage AI tools (ChatGPT, Copilot, etc.) to:
  + Analyze issues
  + Prepare documentation
  + Improve productivity

6. Attitudes - Professional Skills

• Strong analytical thinking and problem-solving capability
• High ownership in:
  + Go-live success
  + Customer experience
• Business-oriented mindset (not purely technical)
• Strong communication skills: Work effectively with both technical & business stakeholders
• Ability to work under pressure during go-live phase
• Proactive, structured, and detail-oriented
• Willing to learn and grow into Implementation Consultant role

POLICIES AND BENIFITS

• Competitive salary based on experience and capability
• 13th-month salary and performance bonuses
• Full social insurance, health insurance as regulated
• 12 days annual leave & public holidays
• Company trips, team building, and internal training programs
• Clear career path: Application Support → Implementation Executive → Implementation Consultant
• Opportunity to:
  + Work directly with real business operations
  + Participate in large-scale TravelTech systems
• Exposure to:
  + Airline / OTA / GDS ecosystem
  + Complex booking & financial systems