Stakeholder Communication & Customer Engagement
- Work directly with stakeholders (Production, Quality, Planning, Maintenance, Warehouse, IT, etc.) to understand operational pain points and business needs
- Lead and facilitate: Requirement workshops, Solution discussions, Clarification sessions
- Build and maintain strong working relationships with customer stakeholders throughout the project lifecycle
- Proactively ask questions and challenge unclear assumptions
- Manage and clarify: Ambiguous requirements, Incomplete information, Conflicting inputs across stakeholders
- Act as a communication bridge between: Business users, Developers, QA teams, Project managers
- Conduct onsite discussions and observe real factory operations when required
- Support: UAT, User training, Go-live, Issue investigation
Business Analysis & Solution Design
- Elicit, analyze, validate, and document business requirements
- Define and document: As-is processes, To-be processes
- Analyze manufacturing operations and propose practical MES solutions
- Design MES functionalities, including: Production tracking, Work-in-progress (WIP) management, Traceability, Downtime monitoring, Quality workflows, System integrations (ERP, SCADA, IoT, machine connectivity)
Documentation & Specifications
Prepare and maintain project documentation:
- Business Requirement Documents (BRD)
- Functional Requirement Documents (FRD)
- User Stories / Use Cases
- BPMN / Process flow diagrams
- Data mapping and integration specifications
- UAT scenarios and supporting materials
Project Lifecycle Participation
- Participate in the full project lifecycle: Requirement Analysis, Solution Design, Development Support, UAT, Go-live, Hypercare / Post-implementation support
- Work closely with development and QA teams to ensure accurate and timely delivery
- Proactively identify:, Risks, Operational gaps, Issues and improvement opportunities
- Support: Issue investigation, Root cause analysis, Solution validation
