Key Responsibilities:
Project Management & Coordination:
- Lead the Project, ensuring clear communication between all stakeholders, including sales, technical support, production, and training teams.
- Coordinate with the Technical Coordinator to address technical bugs and new feature requests, ensuring issues are correctly tracked and resolved.
- Oversee the work of production and sales teams to update and maintain the experience library of new platform.
- Monitor the integration between different platform of Easia travel.
Technical Follow-Up:
- Evaluate and identify whether technical issues reported by sales teams are user errors, real bugs, or missing features.
- Design and manage the process for reporting bugs and feature requests
- Work closely with the Easia Technical Coordinator and project team to ensure timely resolution of technical issues.
Production & Content Management:
- Collaborate with Production Leader to monitor and update the production content across all destinations.
- Oversee the tracking and implementation of New Experience Requests and Experience Modifications
- Ensure consistency of content across destinations
Client Onboarding & Support:
- Develop and implement a clear Client Onboarding Procedure, including a Client Onboarding Request Form and detailed workflow
- Prepare checklists for sales teams to ensure all necessary steps are completed before onboarding new clients.
- Create and send template emails to announce the onboarding and activation of new client accounts.
- Maintain client relationships by ensuring ongoing support and regular communication for training and feedback.
Training & Communication:
- Ensure that internal teams (sales, production, reservation, contracting, project Team) and external stakeholders (hotels, suppliers) receive proper training on the new platform.
- Collect feedback from internal and external users to continuously improve the platform's performance and user experience.
- Consulting and validate guideline for internal process relate to new platform.
Reporting & Documentation:
- Ensure that all technical and production activities align with the overall business objectives and timeline.
- Monthly meeting with Country Directors and General director.
- Monthly update of the department report to Country Directors.
Manage the project team
- Manage project team in Vietnam
+ Weekly meeting with Team.
+ Review the workload of Vietnam team
+ Assign tasks to Vietnam team
+ Evaluate staff performance of the each member in Vietnam Team
- Supervise the project Team in other Destination (Thailand, Laos, Cambodia)
