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Customer Support Executive (X Division)

BSS Group

tầng 14, 16, 18 & 19, Viwaseen Tower, số 48 Tố Hữu, Nam Từ Liêm, Hà Nội

Ngày đăng: 11-03-2025

  • Kinh nghiệm

    0 - 1 Năm

  • Cấp bậc

    Nhân viên

  • Lương

Mô tả Công việc

1. What we expect you to perform

  • Consult, guide, and support in solving queries about Omni Themes’ products from customers through multiple support channels.

  • Support to handle problems arising when customers install and use the Shopify Theme

  • Transfer technical problems, request customizing for the development team, and ensure the quality of work to deliver to customers.

  • Updates to customers on the status of processing requests

  • Advise customers on solutions when using eCommerce and Shopify

  • Work with various teams

  • Conduct other tasks assigned

2. To be a BSSer, you will have

  • Salary: 8-15M (Review every 6 months).

  • Performance bonus, seniority bonus, birthday gift

  • Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients

  • Opportunities to be promoted to Support Leader/Business Analyst

  • Trained by 6+ year experienced ecommerce expert/specialists

  • Work with 100% foreign. Exposed to the latest technology and eCommerce trend

  • Monthly in-house coaching and mentor programs

  • Youthful and dynamic working environments with 95% members are 9x, we have many clubs: running, football, board game...

  • At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too

  • The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)

  • Office with a great view from the 18th floor and creative workplace design

  • Working hours are 5 days/week

  • Other benefits according to the provisions of the Company and the Labor Code

Yêu Cầu Công Việc

2. Join BSS, if you

  • 22-25 years old

  • Fluent in English (IELTS 7.0, TOEIC 800 certificate or equivalent is preferable)

  • Require Communication, Presentation, Analysis, and Critical Thinking Skills

  • Having experience in Technology, E-commerce, and Marketing at least 6 months is preferable.

  • Good teamwork and Quick learner

  • Ready to support clients at different timezone

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: 20 - 25
  • Hình thức: Nhân viên chính thức
  • Thời gian làm việc: 8h30-17h45 thứ 2 đến thứ 6
  • Cơ hội huấn luyện: Làm việc với khách hàng quốc tế, nâng cao khả năng tiếng anh
  • Phúc lợi: Review lương 6 tháng/năm
  • Phụ cấp khác: Phụ cấp thâm niên, chăm sóc sức khỏe định kỳ
  • Ngày nghỉ: Tối đa 13.5 ngày nghỉ phép/năm

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BSS Group

BSS Group is the trusted partner for full service ecommerce solutions.

Since 2012, BSS has provided a wide range of products and services on multiple platforms. Two years later, BSS Commerce was established representing a significant step in the company's efforts to build a reputable brand of products & services.

In 2022, we are thrilled to have Magestore and Simicart join the ecosystem to diversify our offerings for hundred thousands of customers from over 150 countries in the world.

From our humble beginnings with only 3 key members in our first office, BSS Group has now expanded to 300 members - including Ecommerce Solution Specialists, Certified Developers, PMP certified Project Managers, highly qualified Testers, and Marketers.

To become a trusted full-service solution provider for multiple eCommerce platforms on a global scale, we are eager to find out the next talented generation to join us. We pride ourselves on:
- Competitive benefits
- Plentiful career development opportunities
- International project & Innovative technology
- Human-centric working environment

Find out more about BSS:
1. Products & Services: https://bsscommerce.com/ and https://www.magestore.com/
2. People & Culture: https://bssgroup.vn/

tầng 14, 16, 18 & 19, Viwaseen Tower, số 48 Tố Hữu, Nam Từ Liêm, Hà Nội

https://bssgroup.vn/

Qui mô công ty: 100-499

Người liên hệ: Ms.Ánh

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