Head of Customer 360 Department - Hà Nội - TA003

Our vision is to transform VPB into a data led organization by providing the data platform and data products to provide ability to consistently analyze, report and query information to make timely decisions using standardized Enterprise Data & Analytics applications capabilities; enable data and analytics driven culture at VPB through stable and flexible architecture that supports sourcing of structured, semi-structured and unstructured data & tools; meet future regulatory, strategic and operational data management requirements by enhancing the current data management capabilities not just at the enterprise level, but across our ecosystem.

The position purpose is to drive the design of group data architecture, the development of customer 360 platform, as well as the integrated management and governance of ecosystem data as a product.

What you will do:

As the Head of Customer 360, you will lead a dynamic team responsible for developing and maintaining a comprehensive view of customer data across the organization

This role requires a strategic leader with a deep understanding of data management, analytics, and customer insights.

You will collaborate with cross-functional teams to define and execute the vision for a unified customer experience, leveraging data to drive business growth and enhance customer satisfaction.

Key accountabilities:

1. Leadership

• Provide strategic direction for the Customer 360 team, aligning data initiatives with business goals
• Foster a collaborative and innovative team culture, driving excellence in data management practices.

​​2. Data Strategy

• Develop and implement a robust data strategy for aggregating, integrating, and analyzing customer data from various sources.
• Define and communicate the vision for Customer 360, ensuring alignment with the organization's overall data strategy.

3. Cross-functional Collaboration

• Work closely with departments such as marketing, sales, product, and customer support to understand their data needs and align strategies for leveraging customer insights.

4. Customer Data Platform (CDP) Management:

• Oversee the selection, implementation, and maintenance of a Customer Data Platform to support the centralization of customer information.
• Ensure the CDP is optimized to deliver a unified view of customer interactions across channels.
• Develop and maintain efficient data integration processes to ensure the accuracy and timeliness of customer information.
• Collaborate with data scientists and analysts to identify trends, patterns, and opportunities for improving customer engagement
• Implement segmentation strategies based on customer demographics, behaviors, and preferences to enable personalized marketing and service strategies.

5. Technology Stack Management

• Evaluate and select technology solutions that support the Customer 360 vision, including data integration tools, analytics platforms, and cloud services.
• Stay abreast of industry trends, emerging technologies, and best practices in customer data management.
• ​Propose and implement continuous improvement initiatives to enhance the Customer 360 strategy

6. Team Development

• Recruit, mentor, and develop a high-performing team of data engineers, analysts, and other professionals.
• Provide training and resources to enhance team members' skills and expertise

We're looking for candidates with:

• Bachelor or higher degrees in math, information technology, business management, finance and banking or relevant majors.
• At least 5 years of practical experience in data management / data architecture. Experience in ride-hailing, consumer finance, non-life insurance, digital banking is preferred.
• Proven experience in a leadership role overseeing customer data management or related areas.
• In-depth knowledge of data management practices, analytics, and customer insights.
• Familiarity with Customer Data Platforms (CDPs) and related technologies.
• Strong understanding of data governance, compliance, and security.
• Experience with database technologies (e.g., SQL, NoSQL, Oracle, Hadoop, Teradata)
• Data management tools skill (Microsoft SQL Server, Oracle SQL Developer, PostgreSQL, etc.)
• Experience with ETL
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Effective communication and collaboration skills with the ability to influence at various organizational levels.
• Fluency in English

What we offfer:

• Attractive income, competitive salary and bonus according to ability (16-18 month package)
• Bonus on Holidays and New Year (according to banking policy from time to time)
• Get preferential loans according to the bank's policy from time to time
• Attractive leave mode according to job rank (12-18 paid leaves/year)
• Compulsory insurance according to labor law & VPBank care insurance for employees depending on rank and working time
• Participate in training courses depending on the Training Framework for each position
• Working time: Monday - Friday & Saturday morning (two Saturday mornings/month off)
• Dynamic, friendly working environment with many opportunities for training, learning and development; participate in many interesting cultural activities (sports event, talents, teambuilding activities...)

• Hình thức: Nhân viên chính thức