IT OFFICER (URGENT)

• Install, configure, maintain, and upgrade operating systems, applications, and hardware.
• Identify, diagnose, and resolve issues related to desktops, laptops, software, hardware, and network systems.
• Provide support for installation and troubleshooting of peripheral devices (printers, scanners, photocopiers).
• Set up and support barcode printers.
• Monitor network performance; configure, maintain, and replace network equipment when necessary.
• Manage user accounts and access rights on company systems and data storage.
• Provide remote technical support using tools such as Remote Desktop, UltraViewer, AnyDesk, etc.
• Set up and manage email accounts (Outlook).
• Install, configure, and maintain CCTV surveillance systems.
• Set up and manage VoIP phone systems.
• Install and support time attendance systems.
• Support implementation and operation of MES (Manufacturing Execution System).
• Travel to other plants when required.

Education

• Diploma or Bachelor’s degree in Information Technology or related field.

Experience

• At least 1–2 years of experience in IT Support or similar role.
• Experience in manufacturing/factory environment is preferred.

Technical Skills

• Strong knowledge of Windows OS, desktop/laptop troubleshooting.
• Basic knowledge of network systems (LAN/WAN, routers, switches).
• Familiar with peripheral devices and office IT equipment.
• Experience in CCTV, VoIP, time attendance systems, and MES is an advantage.
• Ability to manage user accounts, access rights, and data security.

Soft Skills

• Good problem-solving and troubleshooting skills.
• Strong sense of responsibility and ability to work under pressure.
• Good communication and user support skills.

Language

• Basic English (reading technical documents).
• Chinese is a plus.