IT Support (Level 1) – Kickstart Your Career in a Global Environment 🚀
Looking to grow your IT career in an international setting? Join our dynamic team as a Level 1 IT Support Specialist and become the first point of contact for users across the globe. This is your chance to gain hands-on experience with leading technologies while building a strong foundation for your future in IT.
🌍 What You’ll Do
- Act as the first line of support, ensuring smooth IT operations for end users
- Monitor and manage IT service tickets with accuracy and attention to detail
- Analyze incidents and requests, resolving those within L1 scope efficiently
- Track and follow up on unresolved tickets, ensuring SLA compliance
- Escalate complex issues to higher-level teams when needed
- Perform daily system checks and routine tasks following established procedures
- Provide user support via phone and ticketing systems
- Collaborate with international teams and ensure smooth shift handovers
- Contribute ideas to improve processes and enhance service quality
🛠️ Tools & Technologies You’ll Work With
Gain exposure to industry-leading platforms such as:
Microsoft 365, ServiceNow, Jira, SAP, Amazon WorkSpaces, Datadog, Veeam, ESET, and more.
🌱 Why Join Us?
- Be part of a global, collaborative environment
- Explore different technical teams and discover your ideal career path
- Continuous learning and development opportunities
- Build real-world experience with widely used enterprise tools
