Key Purpose of the Job: The IT Support Technician role consists of providing technical support to all stakeholders in the organization with respect to end-user devices, internet connection, printers and BAU software. The person will demonstrate a very strong service-oriented attitude and will rapidly service and resolve issues for stakeholders during all operating hours of the organization, including evenings and weekends on a regular basis when scheduled. The IT Support Technician will also assist the IT Manager and IT Network & Infrastructure Engineer in other tasks related to the technology field.
IT Support operation
- Check and fix issues related to hardware and software in laptop/ PC of User
- Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization
- Installation and handover the laptop/ IT equipment with handover form
- Support users in using printers, projector, user cable
- Support users accessing to our company system with approval
- Troubleshoot and provide the solution for users using printer, Projector, and peripherals
- Arrange and categorize IT equipment
- Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches
IT infrastructure, network, and software support
- Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization
- Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs
- Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place
- Monitor and maintain all systems and networks, computers, software according to pre-determine schedule
End-users’ guideline
- Guide newcomers using the system follow up the company standard, security, procedure
- Daily checklist and monthly check list
- Build some guidelines for using system inside organization
While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.
