UX Writer, ZaloPay

UX Writing (70%):

• Update and manage the Content Guidelines for the product
• Build a standard set of terms for each separate feature branch
• Together with the team leader, build a process to review and monitor content
• Participate in the Solution sketching process with UXD and UX Strategist to provide appropriate language communication solutions for users and the development team.
• Participate in the entire design process with UXR, Designer, developer
• Participate in developing content development strategies
• Organize short sharing sessions about writing mindset and basic rules of UXW for other teams
• Monitor goals of effectiveness, usability and prepare reports for senior management

UX Design (30%):

• Build user flow
• Build Wireframe for branch cases, sketch possible cases with UXD
• Build Prototype and work with UXR during product testing with user

The must-haves

• At least 1 year of experience in a similar position
• Strong understanding of writing fundamentals, the ability to think critically, creatively, and logically, and familiarity with the product design and design-thinking frameworks in order to improve your writing output.
• Ability to collaborate and interact with stakeholders of various backgrounds and levels of seniority
• The desire to always validate your design through quantitative or qualitative research to uncover the source of a problem.
• Have a dedicated passion for user-focused product experiences
• Always keep an objective mindset when writing, understanding the difference between: empathy and sympathy
• Ready to take a test after the interview
• Preference: Have worked with a product with over 100,000 Monthly Active users

The nice-to-haves

• A curiosity about knowing how to ask the right questions of product and business owners to clarify processes and communicate them back to users in language they understand
• Comfort with presenting your work and explaining your thinking
• Experience in financial services or another industry that is complex, multi-channel, and regulated
• Has a subtle sense of humor and maturity in writing

• Bằng cấp: Đại học
• Độ tuổi: Không giới hạn tuổi
• Hình thức: Nhân viên chính thức