IT Helpdesk

Duties and Responsibilities

· Provide technical support to end-users via phone, email, or in-person.

· Diagnose and resolve hardware and software issues.

· Assist with the setup and configuration of computers and peripherals.

· Document support interactions, troubleshooting steps, and resolutions.

· Install, upgrade, and configure software applications.

· Maintain an inventory of hardware assets.

· Assist with user onboarding and offboarding processes.

· Other duties as assigned.

Required Qualifications/skills

·       Education: A degree in Information Technology or a related field is preferred.

·       Experience: 0-1 years of experience in IT Support or a related role.

·       Technical Skills: Proficiency in Windows, and Linux Operating Systems; knowledge of network protocols and configurations.

·       English: basic communication and reading skills

·       Soft Skills: Strong problem-solving abilities, good interpersonal and communication skills.

Desired competencies:

·       Initiative: Demonstrate a thirst to understand how your role fits in and seeks opportunities to contribute beyond own role.

·       Adaptability: Shows agility and easily adjusts to changing work situations; and

·       Ownership: Takes responsibility for own actions and learns from experience.