Position summary
The IT Manager will oversee the entire technology infrastructure and digital operations for the company. This role is responsible for ensuring the stability of IT systems, leading the IT team, and managing the seamless integration and performance of the Manufacturing Execution System (MES)/ Warehouse Management System (WMS) to optimize production efficiency. The incumbent will bridge the gap between technical operations and business requirements.
Job Responsibilities
• List and describe the position’s key responsibilities in order of the task’s importance.
• For each, describe in simple terms what the job holder must do to accomplish the main purpose of the job and the amount of direction required to perform the job duties.
• If the job manages others, describe the management duties.
• Note: These statements are not intended to be an exhaustive list of all responsibilities and duties; and not more than 5 key responsibilities (rows).
Responsibilities
Infrastructure & Network Management: Oversee and maintain the reliability of the company’s server, network infrastructure, and hardware to ensure 24/7 operational continuity.
MES & System Administration: Lead the implementation, maintenance, and optimization of the MES/WMS and other production-related software to ensure data accuracy and real-time reporting.
IT Security & Compliance: Establish and enforce robust cybersecurity protocols, data backup procedures, and disaster recovery plans to protect company assets and sensitive production data.
Team Leadership & Support: Manage and mentor the IT technical team, ensuring high-quality internal user support and professional development of staff.
Budgeting & Vendor Management: Manage the IT budget, oversee the procurement of hardware/software, and maintain relationships with external service providers and contractors.
Key Accountabilities
Ensure 99.9% uptime for critical production systems, specifically the MES/WMS.
Deliver timely technical support to all departments, maintaining high internal user satisfaction.
Successfully implement system upgrades and digital transformation initiatives on schedule and within budget.
Safeguard company data against breaches, malware, and unauthorized access through proactive security measures.
Ensure accurate and insightful data reports from the MES/WMS to support the VP of Production in decision-making.
Working Relationships
Internal Contacts
All internal stakeholders
External Contacts
All service providers/contractors related to IT Department
Additional Information/Comments
Salary
Negotiable based on experience.
Working Time
- Mon to Fri: 08:00 – 17:00.
- Sat: 08:00 – 12:00.
- Break time: 12:00 – 13:00.
Compensation and Benefits
- Full compliance with statutory social, health, and unemployment insurance.
- Annual salary reviews based on internal performance regulations.
- 12 days of annual leave per year, with an additional day granted for every 5 years of service.
- 11 paid public holidays annually, in accordance with Labor Law.
- Transportation and housing allowances provided.
- A friendly, dynamic, and professional working environment.
Recruitment process
Resume Screening & Shortlisting.
Initial Interview (Virtual or Onsite) (conducted by HR Department).
Technical/Final Interview (conducted by HODs or VP).
