IT Support Executive

1.     Apple Ecosystem & Endpoint Management (Mac & iOS)

• Act as the primary technical support for all Windows/Apple hardware, including MacBooks, iPads, and iMacs used by teachers and students.
• Deploy, configure, and manage Apple devices at scale using Mobile Device Management (MDM) tools, specifically Jamf School.
• Troubleshoot macOS/iOS software issues, application crashes, and hardware connectivity.

2.   Campus Security & Infrastructure Systems (CCTV & Access Control)

• Monitor, maintain, and troubleshoot the school’s CCTV surveillance system (IP Cameras, NVR/VMS platforms).
• Manage the Access Control system (magnetic locks, RFID cards, biometrics) for campus gates, buildings, and classrooms.
• Issue, program, and revoke access badges for staƯ, students, and visitors, ensuring strict alignment with campus security protocols.
• Coordinate with external vendors for system upgrades, hardware replacements, or complex repairs.

3.   Academic Cloud Systems & Administration

• Administer and provide user support for Academic Cloud Platforms and Learning Management Systems (LMS) such as Google Workspace for Education, Microsoft 365, ManageBac, Seesaw, or Toddle.
• Manage user accounts, email groups, permissions, and cloud storage allocations in compliance with data privacy policies.

4.   General Technical Support & Customer Service

• Respond to helpdesk tickets, emails, and walk-ins in a timely, professional, and friendly manner.
• Troubleshoot classroom AV technologies (Smart Boards, Projectors, Apple TVs, sound systems) to ensure zero disruption to learning.
• Support basic network connectivity issues (Wi-Fi access, LAN ports, IP phone configuration) and printer/copier setups.
• Document technical procedures, create "How-To" guides for end-users, and maintain an accurate IT asset inventory.

1.     Education & Experience

-      Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a related field.

-      Minimum 2 - 3 years of experience in an IT Helpdesk or Technical Support role.

-      Prior experience working in an International School or a multi-national corporate environment is highly preferred.

2.    Technical Skills (Must-Have)

-      Strong expertise in macOS and iOS troubleshooting.

-      Experience with MDM solutions (e.g., Jamf School, Apple School Manager, or Microsoft Intune).

-      Hands-on experience in managing and troubleshooting IP CCTV systems and Access Control software/hardware.

-      Familiarity with Cloud Admin Centers (Google Workspace Admin, M365 Admin Center).

3.    Soft Skills & Language

-      English Proficiency: Good verbal and written English communication skills (capable of explaining technical solutions to non-technical foreign teachers).

-      Strong customer-service mindset: Patient, empathetic, and solution-oriented.

-      Excellent problem-solving skills and ability to work under pressure during peak school hours.

Safeguarding Statement:

Uppingham Hung Yen is fundamentally committed to safeguarding the children in our care and their welfare is our top priority. All adults in the school community are expected to follow its Safeguarding procedures and are required to undertake safeguarding checks. Staff will hold a clean enhanced Disclosure and Barring Services check or police check with no question regarding suitability to work with children.