IT Support

Responsibilities

- Support the **operation and maintenance of existing company solutions

- Understand the **basic structure of solutions developed in Golang

- Focus on reading and understanding existing code

- Minor fixes or adjustments under guidance (not new feature development)

- Assist with integration between the company’s solution and customer systems

- REST API integration

- Data format handling (JSON, CSV, etc.)

- Perform solution installation and initial setup based on customer environments

- Provide basic technical support to customers, on-site or remotely

- Check logs and configuration values

- Support issue analysis together with senior engineers

- Assist in troubleshooting and resolving system issues

- Help maintain and update installation guides and technical documentation

- Collect and organize customer requests and communicate them to internal teams

- Submit your CV in English

Qualifications

- Basic understanding of Golang-based applications

- Ability to read and understand code is sufficient

- Basic knowledge of Linux server environments

- Experience or familiarity with application installation, configuration, and execution

- Basic understanding of REST APIs and HTTP communication

- Willingness to perform on-site installation and customer support tasks

- Strong willingness to learn and take responsibility

- Good communication skills and ability to work well with team members

- English required

Nice to Have

- 1–2 years of relevant work experience or equivalent practical experience

- Experience supporting B2B solutions or internal systems

- Basic experience with log analysis or incident support

- Experience writing or maintaining technical or installation documentation

- IT-related academic background is a plus but not mandatory

Benefits

- Structured onboarding and hands-on training

- Mentoring and guidance from senior engineers

- Statutory benefits including social insurance

- 13th-month salary and public holidays in accordance with regulations

Working Time

Monday - Friday (08:00 to 18:00)