IT System Operation Specialist

1. Daily Operations Support:

• Monitor and maintain company systems and applications to ensure stable operation.
• roubleshoot and resolve technical issues that arise during operations.
• Ensure operational processes comply with company policies and regulations.

2. Incident and Request Management:

• Receive, categorize, and handle support requests from internal users.
• Manage and track the incident resolution process from detection to resolution.
• Collaborate with relevant departments to quickly address issues.

3. Process Improvement:

• Propose and implement process improvements to enhance efficiency and minimize risks.
• Participate in the company’s continuous improvement projects.

4. Reporting and Documentation:

• Prepare periodic reports on the status of systems and applications.
• Update and maintain user guides and operational documentation.

5. User Training and Support:

• Guide and train internal users on how to use company systems and applications.
• Assist users in resolving system and application-related issues.

• Graduated from University/College, preferably in IT or technical areas…

• 2+ years of experience in application developer, IT System Ops, IT administrator preferably in banking or financial businesses;

• Strong understand programming languages & frameworks which are belong to technologies: Java, Web API, .Net Entity Framework is a plus;

• Strong understand object oriented programming (OOP);

• Strong troubleshooting issue skill in complex IT environment;

• Experienced in AWS cloud is a plus;

• Strong management, presentation and negotiation skills;

• Strong analysis & problem resolving skills;

• Strong proficiency in SQL and database management systems (e.g., MySQL, PostgreSQL, Oracle, SQL Server)

• Diligent and willing to learn;