Helpdesk Intern

• Assist in responding to technical support requests via phone, chat, or email.
• Shadow senior IT staff to learn diagnosis and resolution of hardware/software issues.
• Support users by guiding them through basic troubleshooting steps.
• Help categorize and process tickets in the Support Service system.
• Participate in monitoring and documenting incidents and resolutions.
• Assist in managing user accounts, permissions, and mailboxes under supervision.
• Learn to apply basic security measures (OS updates, antivirus installation, log monitoring).
• Support training sessions for employees on IT tools and systems.
• Report progress and challenges to the direct supervisor

• Currently pursuing a University/College degree in Information Technology or related field.
• Basic knowledge of computer hardware, operating systems, and networking.
• Commit to 6 months internship with full-time work

Skills & Knowledge (Preferred but not mandatory)

• Familiarity with Windows/Linux operating systems.
• Basic understanding of LAN/WAN networks.
• Interest in virtualization (VMWare), cloud platforms (Google/AWS/Azure), or security fundamentals.
• Good communication skills in Vietnamese and English (B1 level or higher preferred).
• Problem-solving mindset and eagerness to learn.
• Ability to work collaboratively in a team environment.