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CRM Executive

Wall Street English

21 Lê Qúy Đôn, Q. 3

Posted date: 30-09-2024

  • Experience

    3 - 5 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

Job Description

CRM system building and implementation:

  • Set up workflows to capture data accurately and securely.
  • Automate CRM processes to reduce manual tasks.
  • Improve CRM design by exploring and implementing new features.
  • Create clear, structured reports and dashboards that align with business goals.

Responsible for preparing user training material and guidelines:

  • Provide support and guidance to colleagues and customers using the CRM, including assisting the training team.
  • Maintain clear and accessible configuration documentation.

CRM Service escalation support for end-users:

  • Troubleshoot user and software errors that disrupt efficient interaction between people and the system.
  • Meet with teams to analyze business trends.
  • Collaborate with team members to address significant issues.

Data analysis support:

  • Monitor daily data feed, and verify the accuracy of customer data.

Job Requirement

  • Ensure consistent use of the CRM system and compliance with sales processes.
  • Communicate changes to the platform and processes.
  • Maintain CRM data integrity with attention to detail.
  • Document case resolutions for knowledge sharing.
  • Work independently while being reliable and team-oriented.
  • Knowledge of SQL, databases, and APIs for CRM data governance, including:
    • Data standards
    • Data audits
    • Data structures
    • User access rights
    • Reporting
  • Experience with HubSpot, Creatio, or similar marketing automation systems is a plus.
  • Think critically and provide data-driven recommendations.
  • Exhibit patience with difficult user cases.
  • Basic English communication skills.

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Working time: Permanent

You should be skill

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Wall Street English

Wall Street English Vietnam

21 Le Quy Don Street, Ward 6, District 3, Ho Chi Minh City

* Company Introduction:

Wall Street English is an English Language School business with strong growth targets for new centres in existing territories, acquiring master franchises and in starting up in new countries. Here at Wall Street English we, a world class company and a member of the Pearson global family believe in the power of personal learning as a source of good, as a source of growth and as a source of empowerment. We do offering unique learning method that helps people all over the world succeed in acquiring English language, opening a whole world of opportunities both personally and professionally.

First established in Italy in 1972 under the name of Wall Street Institute, we have been rebranded into Wall Street English in 2013 as we know nowadays. What started from an idea of developing a new way to teach people English has grown into a place with over 400 learning centers in 27 countries with an enrollment of 3,000,000 students.

We have corporate offices in Baltimore, Hong Kong and Barcelona. We operate primarily through franchising but also own and operate our own centres in Germany, Italy, Brazil, Indonesia and in China. We are the marketing leaders in English Language Teaching and are experience rapid growth.

Currently we have 06 centers in Ho Chi Minh City and will continue to expand to end of year. Our centers are designed, built and equipped to the premium standards, thus providing teachers, employees and students with an excellent study and work environment. We place a strong emphasis on academic quality and this is reflected in our approach to teacher recruitment, development, support and management.

* Why work with us? 

- We offer a unique learning method that helps people succeed in learning the English language, which opens a whole world of both personal and professional opportunities.

- Wall Street English is a fun, dynamic, experienced, hard-working and friendly working environment that exceed Client expectations every day. Our commitment to quality services and support continues to propel our growth and success. 

- We are a premier provider of motivated and highly trained consultants and professional personnel who have the unique skills and expertise necessary to help our Clients meet their individual and business goals in a cost effective manner. 

- As a company, we’ve developed and enforce a Code of Ethics. This code is designed to clarify and solidify the expectations and standards the company sets for its employees. It is our goal to hire only the best qualified people for employment opportunities available whether locally, nationally or globally.

* We provide:
• Paid professional training and development
• Opportunities for promotion and career development
• A professional international working environment
• Committed colleagues.

* Benefit:
• Competitive salary 
• Medical insurance
• Generous bonus scheme
• Paid annual leave
• Paid training
• Opportunities for advancement
• Free unlimited access to the Wall Street English Courses 
• Professional, fun and exciting work environment
• Ample opportunities to speak and practice English

We are always looking for talented people who have passions for helping people through English education

21 Lê Qúy Đôn, Q. 3

https://wallstreetenglish.edu.vn/danh-sach-tuyen-dung/

Company size: 100-499

Contact person: Wall Street English

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