IT Support Specialist

• Primary Support: Act as the first point of contact for all IT-related issues, including hardware (PCs, laptops, mobile devices), software (Office 365, internal apps), and peripheral devices (printers, scanners).
• Network & Server Maintenance: Monitor physical infrastructure (cabling, switches, APs) and perform server room hardware health checks. Connectivity Troubleshooting: Resolve end-user issues (LAN, Wi-Fi, VPN). Access & Security Support: Manage VPN installations, MFA setup, and troubleshoot secure remote access for users. ISP & Service Management: Follow internet contracts and bandwidth packages for the entire building; coordinate with ISPs for renewals and service stability.
• System Setup: Build, configure, and install workstations and desktop infrastructure in accordance with company standards.
• Incident Management: Log, track, and resolve technical issues through the internal Ticketing System, ensuring all work is carried out within agreed SLAs.
• Global Coordination: Work closely with the Regional SD HUB to resolve complex technical issues and support ongoing global IT projects.
• Asset Management: Assist (why just assist? -> low level task) in managing IT asset inventory, assistance with procurement (procurement shall remain with you, here you might say “support”), deployment, documentation, and lifecycle tracking incl. End of live (data erasure, scrap, etc. Etc
• Documentation: Maintain detailed records of troubleshooting steps and create user-friendly guides/tutorials for end-users (for hardware and software usage).
• Infrastructure Maintenance: Perform basic maintenance on network connectivity (Wi-Fi, LAN) and phone systems to ensure optimal performance.

• Education: Bachelor’s or Associate’s degree in Computer Science, Information Technology, or a related technical field.
  • Experience: At least 3 years of experience in IT Support or Helpdesk roles.
  • Preferred: Experience in Multi-National Corporations (MNCs) and familiarity with

Ticketing Systems (e.g., ServiceNow, Jira, Zendesk).

• English Proficiency:
  • Level: Equivalent to B2 or TOEIC 800+.
  • Practical Skills: Ability to write technical reports and communicate effectively via voice/video calls with international experts.
  • Technical Skills: Proficient in Windows OS, Microsoft 365, basic networking, and hardware troubleshooting.
• Soft Skills:
  • Self-learning: Ability to quickly master proprietary internal software.
  • Service Mindset: Patient, proactive, and excellent communication with end-users.
  • Time Management: Strong ability to prioritize tasks in a fast-paced environment.