Own and maintain the Company's core IT infrastructure, including physical/virtual servers, network, firewall/VPN, identity infrastructure, endpoint infrastructure, backup/DR, server room, CCTV/fingerprint systems and related technical controls.
Act as the technical escalation and infrastructure owner: troubleshoot complex incidents, perform root-cause analysis, supervise suppliers/maintenance, maintain documentation and ensure infrastructure is secure, monitored, recoverable and supportable.
Main task:
- Monitor server logs, health, capacity and performance; administer Windows Server, Active Directory, virtualization platforms, storage systems and basic Linux servers.
- Maintain server room, UPS and infrastructure monitoring systems (Zabbix or equivalent); investigate and resolve alerts proactively.
- Monitor Internet bandwidth, network availability and performance; troubleshoot recurring connectivity issues.
- Administer LAN/WAN, VLAN, Wi-Fi, routing, multi-site connectivity, firewalls, VPN, MFA and network segmentation.
- Maintain CCTV infrastructure, recording systems and network connectivity; coordinate vendor support when required.
- Maintain network cabling, patching, topology diagrams and infrastructure documentation; support network improvement projects.
- Prepare infrastructure budgets, technical specifications and recommendations for servers, storage, network, security and related IT equipment.
- Administer AD/Entra identity services, access controls, authentication systems and endpoint security management.
- Maintain fingerprint/attendance systems, integrations and technical configurations; coordinate maintenance and repairs.
- Evaluate suppliers, review quotations, compare technical solutions, warranties, SLAs and support infrastructure procurement activities.
- Verify equipment specifications, acceptance testing, warranty records and technical documentation before production deployment.
- Oversee IT asset inventory, labeling, stock control and asset lifecycle management.
- Manage IT equipment provisioning, user access requests and privileged access administration following security standards.
- Oversee equipment handover, return, reassignment and secure decommissioning processes.
- Monitor warranty status and maintenance activities for servers, networks, CCTV, UPS, storage and other critical infrastructure.
- Diagnose complex infrastructure incidents, perform root cause analysis and provide technical escalation support.
- Define repair scope, evaluate vendor proposals and implement corrective and preventive actions.
- Supervise vendor maintenance, validate service quality and maintain backup, recovery and configuration management processes.
- Verify systems after maintenance or changes, ensuring connectivity, security, monitoring and backup functions operate normally.
- Manage employee offboarding processes, including access revocation, asset recovery, privileged account control, emergency access management and audit compliance.
