Customer Support (Fluent in English)

We are seeking a highly motivated and customer-focused Software & Data Support Specialist who is fluent in English to join our rapidly growing team. In this role, you will be responsible for providing exceptional customer support for our software products, ensuring that all inquiries and issues are resolved in a timely and professional manner. You will be the primary point of contact for our Australian customers and will work closely with our development team to ensure that issues are resolved quickly and efficiently.

Duties:

• Provide technical support to our Australian customers via phone and email in a timely
• Troubleshoot software issues and work with customers to resolve them
• Escalate issues to the development team as needed
• Document and track customer issues and resolutions
• Provide training to customers on how to use our software products

Requirements:

• Fluent in English (both written and verbal)
• Proven experience in a customer support role or related
• Experience working with software products, preferably in a technical support role
• Excellent communication and interpersonal skills
• Customer-focused mindset with a passion for providing exceptional customer service
• Good understanding of the Australian market and culture is a plus

If you are a customer-focused problem solver with a passion for technology, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the opportunity to work with a dynamic group of professionals who are committed to providing exceptional customer support. We offer competitive compensation and benefits packages, as well as opportunities for professional development and growth.

• Age: 18 - 38
• Working time: Permanent
• Probationary period: 2 months
• Working time: 8 a.m- 5 p.m
• Training opportunities:

  - At HCM the office
  - At Australia office

• Benefit:

  - Company trip yearly
  -13th Bonus

• Other extras:

  - Responsible reward
  - Employee of the month reward, Employee of the year reward
  - Project Bonus
  - Seniority allowance

• Holidays:

  -12 days/year
  - Vietnamese holiday and christmas day 25/12